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Contributor
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Message 1 of 22

Extremely Slow BB Speed

Having resolved one problem with my BT BB, a new one starts. Every evening (from about 2000) my broadband speed drops to the point that it is impossible to load web pages (even the google home page takes for ages to load). I've tried running the speedtester over the last couple of nights and all I get is the error message "We haven't been able to complete the speed test at this time. This may be due to a problem with the speed tester, or your line may be running very slowly." Any ideas?

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Distinguished Sage
Distinguished Sage
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Message 2 of 22

Re: Extremely Slow BB Speed

can you posts your adsl stats from your router please



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Message 3 of 22

Re: Extremely Slow BB Speed

ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 00:38:17
Downstream:1.117 Mbps
Upstream:1004 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.3 Annex A
Latency type:Interleaved
Noise margin (Down/Up):7.2 dB / 6.3 dB
Line attenuation (Down/Up):53.1 dB / 30.0 dB
Output power (Down/Up):15.3 dBm / 12.6 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):42237 / 38
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Distinguished Sage
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Message 4 of 22

Re: Extremely Slow BB Speed

can you go back to stats and then show detail and post rest of errors



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Message 5 of 22

Re: Extremely Slow BB Speed

ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 00:55:55
Downstream:1.117 Mbps
Upstream:1004 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.3 Annex A
Latency type:Interleaved
Noise margin (Down/Up):7.3 dB / 6.1 dB
Line attenuation (Down/Up):53.1 dB / 30.0 dB
Output power (Down/Up):15.3 dBm / 12.6 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):70762 / 39
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):18521 / 11
Error Seconds (Local/Remote):3343 / 3
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Distinguished Sage
Distinguished Sage
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Message 6 of 22

Re: Extremely Slow BB Speed

your crc/hec errors and error seconds are very high for <1hr connected and that is the reason for the poor download/throughput.

 

your connection speed is low for your attenuation as I would expect about 4/4.5mb

 

are you connected to the master or preferably the test socket  do you have other sockets in other rooms?



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Message 7 of 22

Re: Extremely Slow BB Speed

Any suggestions on how I can resolve this? I haven't changed my setup in months apart from BT replacing my HH a couple of months ago due to connection problems.
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Contributor
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Message 8 of 22

Re: Extremely Slow BB Speed

Sorry. I'm connected to master socket and have no other sockets in the house.
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Distinguished Sage
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Message 9 of 22

Re: Extremely Slow BB Speed

if you have a test socket can you connect to that please.  can you try quiet line test  dial 17070 option 2  should hear nothing and best with corded phone  if cordless then dull hum normal



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Message 10 of 22

Re: Extremely Slow BB Speed

You could also look at this post it may help you reduce the errors http://community.bt.com/t5/BB-Speed-Connection-Issues/Poor-Broadband-speed/m-p/14217#M8397
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