Hi, I wonder if anyone can help out. Having moved houses recently, to what is known as the rural world - where fast broadband is thin and far.
We are currently acheiving Download speeds of around 0-3 (far different from the 76mb download we we're used to) and a incredibly high ping of usually somewhere between 100 & 400.
BT advertised speeds of 10-15mb download on this connection and contacting our local councils Rural Broadband scheme, they have confirmed an upgrade on our cabinet was performed in 2014 and we should be able to acheive at least 14mb download.
Looking at the Openreach DSL checker, its showing a max achievable speed of 4mb - does this represent the plan we are on or literally the max that the line can handle. Despite BT and Hampshire council stating otherwise?
I have seen on another thread a mod moving another user struggling with speeds off of a 'fixed' line connection; what does this entail? Looking at the Openreach checker, looks like we can acheive speeds of around 11.5mb on VDSL - how can we move across to this form of connection?
Also with such incredibly high ping rates, we are obviously finding a lot of webpage loading simply timing out and the connection keeps dropping. Could this suggest a fault on the line?
I have raised a fault with BT to investigate this; however very keep to get some understanding from a technical point of view.
Sorry for all the questions; I work in IT therefore am relatively technical - however not familiar with the different forms of connections and really trying to nail down whether our speed is the 'norm' or if there is an issue. I can provide traceroute stats for the ping, Openreach speed checker test results, OOKla speed results and also BT homehub info when home.
Thanks in advance for the help.
Hi John, thanks for your help and for coming back to me.
Please see all tests below.
The quiet test, comes back okay - no noise or sounds at all.
I have been unable to find the DSL link info within log files, we have a BT homehub 5 rather then a 4 - so not sure if this makes a difference.
Broadband Checker -
Speed Tester -
Ping on this was 120, still quite high - however lower then the 300-400 ping range saw yesterday.
BT Homehub 5 is displaying this -
Downstream: 3.531 Mbps
Upstream: 448 Kbps
Of course, here you go -
Wired for the test, however in general wireless.
This traceroute was ran last night, however can run another if needed!
Unfortunately I've had to restart the router every other day almost, in order to acquire a connection fast enough to load a webpage. The Ping rate shouldnt be that high; even over wifi - thats the type of ping you'd expect to see perhaps on public wifi? I consider anything over 50 to be terrible - so looking at a 50 to 300 isnt great.
Also are you able to advise on the questions in initial post; just in regards to the Open Reach website -
For example BT are advertising a 11-15mb average for our connection however Open Reach's site indicates that ADSL 2 goes up to 4.5 max; however VDSL can go up to 14mb.
Therefore something sounds a miss; how can we get onto VDSL - is that even possible?
Many thanks for the help.
No worries, had posted above - however also attached below; is this the correct info? (Also I think I mentioned 14mb on VDSL earlier, however actually 11mb). Shame we cant get FTTP on Demand :(, annoying BT 'hold' !
Thanks for the info below on VDSL; have a feeling the account is already on 'faster' broadband - so therefore must already be on VDSL. Is there anyway of telling from BT homehub or line without going for BT's indian call centres?