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Newbie
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Message 1 of 2

Extremely Slow Broadband

 

Im getting 0.01 - 0.7mb from the speed test

 

spoke to Helpdesk they said that wholesale or similar would monitor speed and call  back

 

Things ive tried

 

- Swapped filter for new

- tried in main socket

- tried in test socket

 

day after speaking to Helpdesk the speed increased to 0.7- 1.2 slightly better but should be getting at least 5 according to helpdesk

 

checked the Homehub 3.0 for connection speed it says connected at 7.5mb!

 

heard nothing from helpdesk since the first call

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1 REPLY 1
Distinguished Sage
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Message 2 of 2

Re: Extremely Slow Broadband

Hi Welcome to the forums

 

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted here http://forumhelp.dyndns.info/speed/first_steps.html


Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

once you have posted the information asked for then the community members can help you more


Thank You


This is a customer to customer self help forum the only BT presence here are the forum moderators

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