Extremely Slow Broadband

[Cid2k]

Im getting 0.01 - 0.7mb from the speed test

spoke to Helpdesk they said that wholesale or similar would monitor speed and call  back

Things ive tried

- Swapped filter for new

- tried in main socket

- tried in test socket

day after speaking to Helpdesk the speed increased to 0.7- 1.2 slightly better but should be getting at least 5 according to helpdesk

checked the Homehub 3.0 for connection speed it says connected at 7.5mb!

heard nothing from helpdesk since the first call

[john46]

Hi Welcome to the forums

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted here http://forumhelp.dyndns.info/speed/first_steps.html

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

once you have posted the information asked for then the community members can help you more

Thank You

This is a customer to customer self help forum the only BT presence here are the forum moderators