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Message 1 of 2

Extremely Slow Broadband


Im getting 0.01 - 0.7mb from the speed test


spoke to Helpdesk they said that wholesale or similar would monitor speed and call  back


Things ive tried


- Swapped filter for new

- tried in main socket

- tried in test socket


day after speaking to Helpdesk the speed increased to 0.7- 1.2 slightly better but should be getting at least 5 according to helpdesk


checked the Homehub 3.0 for connection speed it says connected at 7.5mb!


heard nothing from helpdesk since the first call

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Distinguished Sage
Message 2 of 2

Re: Extremely Slow Broadband

Hi Welcome to the forums


Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted here

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

once you have posted the information asked for then the community members can help you more

Thank You

This is a customer to customer self help forum the only BT presence here are the forum moderators

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