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Contributor
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Message 1 of 3

Extremely high ping spikes

Hello, over the past few weeks we have been having very high ping spikes, if I load a webpage the ping will go up to around 600+ for a few seconds then back fown, longer depending on what is on the page (images etc). Sometimes the ping will also go up to around 1500+ for 2-3mins then back down while doing nothing. I am on a wired PC connection so its nothing to do with the wireless. This is mainly a problem as I am on teamspeak a lot and when this happens it causes horrible packet loss. I am aware that the line we are on is pretty bad, however before joining BT there were no ping issues. We are using a home hub 4 that was part of the package, not sure if this is a common problem or not however some help would be greatly appreciated. I would run a tracert however it never picks up the spikes.

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Distinguished Sage
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Re: Extremely high ping spikes

Hi Welcome to the community forums

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband
in the call are you connected to the test socket using a new filter


if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

if u The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 


Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down.

This test must be done with a wired connection.

http://speedtest.btwholesale.com/

once you have posted the information asked for then the community members can help you more

Thank You
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Aspiring Expert
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Message 3 of 3

Re: Extremely high ping spikes

As an CS player who uses TS alot and has a bad connection with others using it, all I can say is unless there is a problem - you cant do much about it. Mind posting the ADSL stats from your HUB 4 and running this check?

 

Get adsl stats: http://www.kitz.co.uk/adsl/frogstats.php

Availability checker: https://www.dslchecker.bt.com/

remember to delete phone number from results

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