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Aspiring Contributor
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Message 1 of 26

Extremely high ping times (> 3000ms) and unusable speeds (< 0.5 Mbps) with BT Broadband. Line fault?

Hi all,

 

I am currently at my girlfriends house, trying to do some work but am experiencing absolutely dreadful internet connectivity.

I have just setup a small *nix box plugged directly into the HH4's gigabit ethernet port purely to monitor this abysmal connectivity. Due to the super high latency and low bandwidth for upload / downloads our internet is virtually unusable.

 

 

Here are a couple of excerpts from this mornings logged data.

 

Firstly latency of 4129.204 ms!!!

 

23/06/15 : 09:09

 

./speedtest-cli

Retrieving speedtest.net configuration...

Retrieving speedtest.net server list...

Testing from BT (86.165.237.95)...

Selecting best server based on latency...

Hosted by Spectrum Internet (Cardiff) [90.75 km]: 4129.204 ms

Testing download speed........................................

Download: 0.10 Mbit/s

Testing upload speed..................................................

Upload: 0.10 Mbit/s

 

Secondly ping test to bbc.co.uk again showing very high and varied latency. Avg 1629.844ms  high 2361.604ms

 

PING bbc.co.uk (212.58.244.18) 56(84) bytes of data.
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=1 ttl=50 time=653 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=2 ttl=50 time=730 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=3 ttl=50 time=1188 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=4 ttl=50 time=1529 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=5 ttl=50 time=1464 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=6 ttl=50 time=600 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=7 ttl=50 time=153 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=8 ttl=50 time=491 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=9 ttl=50 time=148 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=10 ttl=50 time=870 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=11 ttl=50 time=1163 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=12 ttl=50 time=1202 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=13 ttl=50 time=1192 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=14 ttl=50 time=1209 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=15 ttl=50 time=1193 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=16 ttl=50 time=644 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=17 ttl=50 time=139 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=18 ttl=50 time=96.6 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=19 ttl=50 time=158 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=20 ttl=50 time=510 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=21 ttl=50 time=653 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=22 ttl=50 time=613 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=23 ttl=50 time=827 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=24 ttl=50 time=829 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=25 ttl=50 time=922 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=26 ttl=50 time=124 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=27 ttl=50 time=94.0 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=28 ttl=50 time=90.9 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=29 ttl=50 time=419 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=30 ttl=50 time=364 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=31 ttl=50 time=358 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=32 ttl=50 time=361 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=33 ttl=50 time=402 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=34 ttl=50 time=382 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=35 ttl=50 time=427 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=36 ttl=50 time=409 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=37 ttl=50 time=443 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=38 ttl=50 time=566 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=39 ttl=50 time=651 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=40 ttl=50 time=580 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=41 ttl=50 time=205 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=42 ttl=50 time=361 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=43 ttl=50 time=372 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=44 ttl=50 time=386 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=45 ttl=50 time=360 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=46 ttl=50 time=381 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=47 ttl=50 time=419 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=48 ttl=50 time=430 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=49 ttl=50 time=408 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=50 ttl=50 time=409 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=51 ttl=50 time=492 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=52 ttl=50 time=709 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=53 ttl=50 time=817 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=54 ttl=50 time=1073 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=55 ttl=50 time=1373 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=56 ttl=50 time=1197 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=57 ttl=50 time=1406 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=58 ttl=50 time=1565 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=59 ttl=50 time=1714 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=60 ttl=50 time=1835 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=61 ttl=50 time=2018 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=62 ttl=50 time=2151 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=63 ttl=50 time=2237 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=64 ttl=50 time=2277 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=65 ttl=50 time=2295 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=66 ttl=50 time=2300 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=67 ttl=50 time=2311 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=68 ttl=50 time=2329 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=69 ttl=50 time=2352 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=70 ttl=50 time=2323 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=71 ttl=50 time=2269 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=72 ttl=50 time=2236 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=73 ttl=50 time=2257 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=74 ttl=50 time=2224 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=75 ttl=50 time=2250 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=76 ttl=50 time=2242 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=77 ttl=50 time=2247 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=78 ttl=50 time=2258 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=79 ttl=50 time=2237 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=80 ttl=50 time=2251 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=81 ttl=50 time=2341 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=82 ttl=50 time=2330 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=83 ttl=50 time=2257 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=84 ttl=50 time=2319 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=85 ttl=50 time=2277 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=86 ttl=50 time=2278 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=87 ttl=50 time=2361 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=88 ttl=50 time=2341 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=89 ttl=50 time=2306 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=90 ttl=50 time=2358 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=91 ttl=50 time=2328 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=92 ttl=50 time=2252 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=93 ttl=50 time=2277 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=94 ttl=50 time=2248 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=95 ttl=50 time=2302 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=96 ttl=50 time=2322 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=97 ttl=50 time=2281 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=98 ttl=50 time=2269 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=99 ttl=50 time=2295 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=100 ttl=50 time=2277 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=101 ttl=50 time=2244 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=102 ttl=50 time=2256 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=103 ttl=50 time=2253 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=104 ttl=50 time=2244 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=105 ttl=50 time=2252 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=106 ttl=50 time=2291 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=107 ttl=50 time=2245 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=108 ttl=50 time=2309 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=109 ttl=50 time=2299 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=110 ttl=50 time=2313 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=111 ttl=50 time=2300 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=112 ttl=50 time=2286 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=113 ttl=50 time=2254 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=114 ttl=50 time=2242 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=115 ttl=50 time=2242 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=116 ttl=50 time=2246 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=117 ttl=50 time=2261 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=118 ttl=50 time=2251 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=119 ttl=50 time=2253 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=120 ttl=50 time=2219 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=121 ttl=50 time=2210 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=122 ttl=50 time=2261 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=123 ttl=50 time=2261 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=124 ttl=50 time=2228 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=125 ttl=50 time=2274 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=126 ttl=50 time=2265 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=127 ttl=50 time=2255 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=128 ttl=50 time=2269 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=129 ttl=50 time=2248 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=130 ttl=50 time=2274 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=131 ttl=50 time=2282 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=132 ttl=50 time=2283 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=133 ttl=50 time=2250 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=134 ttl=50 time=2270 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=135 ttl=50 time=2273 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=136 ttl=50 time=2192 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=137 ttl=50 time=2304 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=138 ttl=50 time=2296 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=139 ttl=50 time=2284 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=140 ttl=50 time=2270 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=141 ttl=50 time=2272 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=142 ttl=50 time=2263 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=143 ttl=50 time=2305 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=144 ttl=50 time=2283 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=145 ttl=50 time=2250 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=146 ttl=50 time=2266 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=147 ttl=50 time=2269 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=148 ttl=50 time=2247 ms
64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=149 ttl=50 time=2267 ms
^C
--- bbc.co.uk ping statistics ---
151 packets transmitted, 149 received, 1% packet loss, time 150279ms
rtt min/avg/max/mdev = 90.912/1629.844/2361.604/830.792 ms, pipe 3

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Aspiring Contributor
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Message 2 of 26

Re: Extremely high ping times (> 3000ms) and unusable speeds (< 0.5 Mbps) with BT Broadband. L

Anyone able to advise what to do about this problem?

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Message 3 of 26

Re: Extremely high ping times (> 3000ms) and unusable speeds (< 0.5 Mbps) with BT Broadband. L

It feels like this thread is being ignored, we would really appriciate some help with this issue.

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Message 4 of 26

Re: Extremely high ping times (> 3000ms) and unusable speeds (< 0.5 Mbps) with BT Broadband. L

This is a customer to customer self help forum posts made here do not go to BT although the forum is moderated by BT not every post is read you will get a reply when a community member who has some suggestions reads your post
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Message 5 of 26

Re: Extremely high ping times (> 3000ms) and unusable speeds (< 0.5 Mbps) with BT Broadband. L

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Aspiring Contributor
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Message 6 of 26

Re: Extremely high ping times (> 3000ms) and unusable speeds (< 0.5 Mbps) with BT Broadband. L

Hi John, Thanks for your reply, I have located the requested information from the HH4 log :-

 

10:26:54, 22 Jun. ( 77.500000) DSL noise margin: 14.00 dB upstream, 7.20 dB downstream
10:26:54, 22 Jun. ( 77.330000) DSL line rate: 448 Kbps upstream, 1408 Kbps downstream

 

I have also run the BT wholesale online speedtest, although it completed the test the latency was 0.00ms which is obviously wrong, my guess is that the latency is so high that it ignored the result. Our latency seems to vary greatly often going up into 2000+ ms which by any standard is very high.

 

Latency between my Laptop (5Ghz Wifi) and the HH4 is ~2ms and from my Unix box (Gig-E) to the HH4 is <1ms hope you can help.

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Message 7 of 26

Re: Extremely high ping times (> 3000ms) and unusable speeds (< 0.5 Mbps) with BT Broadband. L

can you run and post the results of the further diagnostics section of the BT speedtest
also run a tracert to bbc.co.uk
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Message 8 of 26

Re: Extremely high ping times (> 3000ms) and unusable speeds (< 0.5 Mbps) with BT Broadband. L

Improved from the >3000ms before but a lot of pings showing >500ms. Latency seems to be the biggest problem in that it fluctuates greatly, I'm sure it's not normal to have a ping of 200ms then suddenly 500ms..... 600ms.... 2000ms+ etc.

 

Heres a couple of todays tracroute results:-

 

traceroute to bbc.co.uk (212.58.244.20), 30 hops max, 60 byte packets
1 BThomehub.home (192.168.1.254) 2.484 ms 2.437 ms 2.415 ms
2 217.32.85.250 (217.32.85.250) 535.010 ms 535.482 ms 536.451 ms
3 217.32.85.193 (217.32.85.193) 547.299 ms 547.789 ms 548.621 ms
4 213.1.69.182 (213.1.69.182) 549.968 ms 550.565 ms 551.539 ms
5 31.55.164.102 (31.55.164.102) 552.497 ms 554.736 ms 555.710 ms
6 31.55.164.53 (31.55.164.53) 571.684 ms 612.638 ms 625.405 ms
7 31.55.164.107 (31.55.164.107) 638.633 ms 405.757 ms 37.423 ms
8 109.159.248.121 (109.159.248.121) 39.382 ms acc1-10GigE-0-3-0-7.bm.21cn-ipp.bt.net (109.159.248.118) 40.857 ms 109.159.248.63 (109.159.248.63) 42.580 ms
9 core2-te0-15-0-17.ilford.ukcore.bt.net (109.159.248.42) 49.178 ms core1-te0-2-5-0.ealing.ukcore.bt.net (109.159.248.0) 57.028 ms core1-te-0-15-0-0.ilford.ukcore.bt.net (109.159.248.142) 55.003 ms
10 194.72.31.135 (194.72.31.135) 55.725 ms peer2-xe3-0-0.telehouse.ukcore.bt.net (109.159.254.223) 57.950 ms 59.545 ms
11 * * *
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unixguy:~$ traceroute bbc.co.uk
traceroute to bbc.co.uk (212.58.244.18), 30 hops max, 60 byte packets
1 BThomehub.home (192.168.1.254) 2.482 ms 2.433 ms 2.411 ms
2 217.32.85.250 (217.32.85.250) 302.881 ms 303.351 ms 304.444 ms
3 217.32.85.193 (217.32.85.193) 304.793 ms 305.765 ms 306.238 ms
4 213.1.69.182 (213.1.69.182) 307.459 ms 308.057 ms 309.414 ms
5 31.55.164.102 (31.55.164.102) 310.504 ms 311.477 ms 312.451 ms
6 31.55.164.53 (31.55.164.53) 313.674 ms 297.873 ms 298.830 ms
7 31.55.164.107 (31.55.164.107) 300.129 ms 204.024 ms 191.161 ms
8 109.159.248.121 (109.159.248.121) 192.871 ms 109.159.248.95 (109.159.248.95) 193.591 ms acc1-10GigE-0-2-0-5.bm.21cn-ipp.bt.net (109.159.248.106) 194.815 ms
9 core1-te0-3-0-14.ealing.ukcore.bt.net (109.159.248.24) 196.039 ms core2-te-0-4-0-4.ilford.ukcore.bt.net (109.159.248.6) 197.014 ms core1-te0-15-0-16.ealing.ukcore.bt.net (109.159.248.44) 197.987 ms
10 peer2-xe4-1-1.telehouse.ukcore.bt.net (109.159.252.37) 198.586 ms 199.310 ms core1-pos9-0.bletchley.ukcore.bt.net (194.72.31.133) 199.785 ms
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30 * * *

 

 

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Highlighted
Distinguished Sage
630 Views
Message 9 of 26

Re: Extremely high ping times (> 3000ms) and unusable speeds (< 0.5 Mbps) with BT Broadband. L

can you run and post the results of the further diagnostics section of the BT speedtest
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Highlighted
Aspiring Contributor
618 Views
Message 10 of 26

Re: Extremely high ping times (> 3000ms) and unusable speeds (< 0.5 Mbps) with BT Broadband. L

Hi,

 

I have attempted to run the BT Wholesale Performance test this morning but it won't complete and just throws and error.

 

Screen Shot 2015-06-29 at 09.00.37.png

So I tried it again and just keep getting more errors....

 

Screen Shot 2015-06-29 at 09.02.05.png

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