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overthehedge
Beginner
787 Views
Message 1 of 35

Extremely low infinity speed

Hi all,

I’m getting a download speed of between 10 and 15mb, I’ve had infinity for over a year, any idea how I can speed it up please?!?

Thanks
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34 REPLIES 34
overthehedge
Beginner
783 Views
Message 2 of 35

Re: Extremely low infinity speed

Just tried to do the test check with my telephone number, I get this message:

There is no data available for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided. Most new numbers will appear on the checker 24 hours after BT has installed the line.
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imjolly
Distinguished Sage
Distinguished Sage
751 Views
Message 3 of 35

Re: Extremely low infinity speed

Can you post stats from your router

 

can you enter your phone number And post results. Remember to delete number https://www.dslchecker.bt.com/

 

arbe you using the test socket?



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overthehedge
Beginner
747 Views
Message 4 of 35

Re: Extremely low infinity speed

Hi,

Unfortunately that test isn’t working for me, I’ve just done a test on the bt website and they’ve found a fault on my line and will aim to fix within four days so I will wait for that and see if it makes any different!

Many thanks
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imjolly
Distinguished Sage
Distinguished Sage
740 Views
Message 5 of 35

Re: Extremely low infinity speed

What about router stats



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overthehedge
Beginner
620 Views
Message 6 of 35

Re: Extremely low infinity speed

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overthehedge
Beginner
617 Views
Message 7 of 35

Re: Extremely low infinity speed

Hi Imjolly,

I have added the stats from the link you posted above

BT have now fixed the fault on the line but I’m still getting a download speed of 25mbps and an upload speed of 8.9mbps, this is lower then the figures I get for my mobile data, surely this isn’t correct?

Many thanks 🙂
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overthehedge
Beginner
616 Views
Message 8 of 35

Re: Extremely low infinity speed

Also should have said, I have BT infinity 1,

Thanks
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pippincp
Sage
611 Views
Message 9 of 35

Re: Extremely low infinity speed

See HERE and post your hub connection stats pls.

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overthehedge
Beginner
604 Views
Message 10 of 35

Re: Extremely low infinity speed

Hi Pippincp,

I’ve done the test imjolly asked for and results are posted above, I cannot do your test as it says I do not have flash player and cannot install it (I’m using a tablet)

Thanks
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