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familyp
Beginner
612 Views
Message 1 of 9

Extremely slow BB speed - virtually unusable

Hi, please could somebody investigate my current slow BB speed. This has been ongoing for several days now.I connect using an openreach nte5 socket and I am connected directly to the master with no extensions. There is no noise on the line that could be the cause. Here are the stats:

 

[URL=http://www.speedtest.net/result/1624403580.png[/URL]

 

Connection Information
Line state:Connected
Connection time:3 days, 17:04:56
Downstream:2.298 Mbps
Upstream:445.1 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):3.3 dB / 15.4 dB
Line attenuation (Down/Up):59.8 dB / 32.6 dB
Output power (Down/Up):16.6 dBm / 12.5 dBm
FEC Events (Down/Up):317955559 / 21514
CRC Events (Down/Up):9828580 / 10905
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):43010061 / 22638
Error Seconds (Local/Remote):394769 / 1448
0 Ratings
8 REPLIES 8
gouledw
Recognised Expert
597 Views
Message 2 of 9

Re: Extremely slow BB speed - virtually unusable

Hello :),

Also we need a speedtest just to have a look and make sure everything's okay? Use this link http://bit.ly/uViAXN and post all the required info Throughput, IP Profile etc..). If that one doesn't work then try this work around link http://bit.ly/uV4DdK .

BT Speedtest.png

Run a line test to determine if or not it is an external problem: http://goo.gl/J25w8

Can you also confirm if you're connected at the master socket or an extension? And what your type your master socket is according to this picture
Screen Shot 2011-09-01 at 14.30.20.jpg

Lastly for now, call 17070 and Press Option 2 for the Quiet Line test and where possible use a corded phone as DECT handsets can pick up electrical interference?

 

Hub.png

0 Ratings
familyp
Beginner
594 Views
Message 3 of 9

Re: Extremely slow BB speed - virtually unusable

Hi, thanks for your prompt reply.

I have posted the speed test results above, and have also stated that I am connected at an nte5 master socket.

I did also try the noise test and there was no noise on the line.

0 Ratings
familyp
Beginner
591 Views
Message 4 of 9

Re: Extremely slow BB speed - virtually unusable

Here are the results again, I think the formatting messed up

http://www.speedtest.net/result/1624445853.png

0 Ratings
gouledw
Recognised Expert
583 Views
Message 5 of 9

Re: Extremely slow BB speed - virtually unusable

The speed results are needed from this site http://www.speedtester.bt.com as it shows your IP profile. And I think the root cause of your slow speeds will be your line length. And because you're on quite a long line, ADSL2+ G992.5 is not the best and can sometimes slow the line down.
0 Ratings
familyp
Beginner
576 Views
Message 6 of 9

Re: Extremely slow BB speed - virtually unusable

Hi Edd,

I have tried using the BT speedtest but my broadband speed is so slow, it takes around 15 mins just to tell me that my throughput is 2074k and then it takes a further 10 minutes to load a page to tell me there is an error and results are null.

I can only get the other speedtest to work.

Is there any other way I can provide the information needed?

0 Ratings
familyp
Beginner
571 Views
Message 7 of 9

Re: Extremely slow BB speed - virtually unusable

FAQ

Results Image not loaded

Test1 comprises of two tests

1. Best Effort Test: -provides background information.

 Download  Speed
 30 Kbps
  
0 Kbps2000 Kbps
Max Achievable Speed

 Download speedachieved during the test was - 30 Kbps
 For your connection, the acceptable range of speeds is 800-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :2352 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
 IP Profile for your line is - 2074 Kbps

2. Upstream Test: -provides background information.

 Upload Speed
 338 Kbps
  
0 Kbps444 Kbps
Max Achievable Speed

>Upload speed achieved during the test was - 338 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 444 Kbps


This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.
0 Ratings
Distinguished Sage
Distinguished Sage
568 Views
Message 8 of 9

Re: Extremely slow BB speed - virtually unusable

your connection speed and profile are ok but your download speed is very low.  I would suggest you contact the mods for assistance  http://bt.custhelp.com/app/contact_email/c/4951


may take 3 days for mods to contact you



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Distinguished Sage
567 Views
Message 9 of 9

Re: Extremely slow BB speed - virtually unusable

hi your download speed is very low I suggest you contact the forum mods they should be able to get the problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours

They are a UK based BT specialist team who have a good record at getting problems solved