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Message 1 of 2

Extremely slow download speeds but normal upload

For the last month or so ive had stupidly low download speeds, causing lots of hassle and annoyance. Ive stuck with it hoping that it was just a phase and thought BT may have been doing something with the line or whatever but yet nothings changed. Ive done all the checks required but they still havent changed anything so thought id come here and ask. The router is plugged in to the main socket and has had the filtered changed a few times etc. My typical download speeds used to be around 350kbs but are now around 40kbs.



Heres my router stats:

ADSL line status

Connection information
Line stateConnected
Connection time6 days, 23:15:48
Downstream576 Kbps
Upstream984 Kbps


ADSL settings
ModulationITU-T G.992.3
Latency typeInterleaved
Noise margin (Down/Up)30.8 dB / 6.1 dB
Line attenuation (Down/Up)43.5 dB / 23.4 dB
Output power (Down/Up)0.0 dBm / 13.0 dBm
Loss of Framing (Local)0
Loss of Signal (Local)0
Loss of Power (Local)0
FEC Errors (Down/Up)0 / 4294967233
CRC Errors (Down/Up)24718 / N/A
HEC Errors (Down/Up)N/A / 0
Error Seconds (Local)9968



and the speedtester results:

Results Image not loaded

1. Best Effort Test:  -provides background information.

 Download  Speed
 0.37 Mbps
0 Mbps0.5 Mbps
Max Achievable Speed


 Download speedachieved during the test was - 0.37 Mbps
 For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
 IP Profile for your line is - 0.51 Mbps

2. Upstream Test:  -provides background information.

 Upload Speed
 0.74 Mbps
0 Mbps0.83 Mbps
Max Achievable Speed


Upload speed achieved during the test was - 0.74Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps






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Distinguished Sage
Message 2 of 2

Re: Extremely slow download speeds but normal upload

Hi you are in a banded profile due  number of disconnections this is normally released after 5 days of stable connection automatically however in your case it appears to have stuck I suggest you contact the forum  mods at this link  They should be able to get this released for you they normally reply directly to you by either email or phone within 3working days they are a small UK based team of BT specialists who will take personal ownership of your problem until resolved 

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