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GlennW
Newbie
346 Views
Message 1 of 9

Extremely slow downloads

Hi, not sure if I anyone could shed any light on why my download speeds are 0.177Kbps whilst my upload is 6.81Mbps.

 

My profile is 38.72Mbps and I have achieved download speed ratings nearing that in the past.

 

There are no reported issues in my area and I don't seem to have had any download issues since Infinity was installed 3 months ago.

 

I am connected to the HH3 by cable (wireless result in slightly better speeds), both modem and HH have been power cycled.

 

Is there any further information that I can provide that will help?

 

Any ideas welcomed.

 

Glenn

 

Edit: screen capture from speed checker:

BroadbandSpeed001.jpg

0 Ratings
8 REPLIES 8
mitchy
Aspiring Expert
343 Views
Message 2 of 9

Re: Extremely slow downloads

My speed dropped earlier and after an hour on the phone theres someone doing more tests on my line at the moment.

my speed went from 37mb to 5mb and is now sitting at 0.3mb
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GlennW
Newbie
338 Views
Message 3 of 9

Re: Extremely slow downloads

Thanks mitchy, can I ask what region you're in?

 

I'm in Leamington Spa.

 

I will phone in the morning if there's no change but I'd rather not have any tests performed on my line as I have to do some additional work remotely this evening (from home over a VPN).

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mitchy
Aspiring Expert
329 Views
Message 4 of 9

Re: Extremely slow downloads

Bangor, Northern Ireland.

They had me using this site to test speed http://www.speedtester.bt.com/beta/

I think there still checking my line but the guy hasnt phoned back yet
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GlennW
Newbie
325 Views
Message 5 of 9

Re: Extremely slow downloads

Thanks, probably very different issues then (or possibly the same issue but in different exchanges / cabinets).

 

I've used the beta speed checker and still achieve less than 1Mbs download.

 

All two-way speed checkers report that my upload is around 8Mbs, it's just my download that's slow.

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mitchy
Aspiring Expert
317 Views
Message 6 of 9

Re: Extremely slow downloads

I think it could be all over cause ive seen alot of people talking about slow speeds, it could be cause BT are releasing the 80MB upgrade 2moro

 

 

1. Best Effort Test: 

Download Speed : 52 Kbps

2. Upstream Test: 

Upload Speed : 7.17 Mbps

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Distinguished Sage
308 Views
Message 7 of 9

Re: Extremely slow downloads

Try www.speedtest.bbmax.co.uk
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mitchy
Aspiring Expert
298 Views
Message 8 of 9

Re: Extremely slow downloads

Well after rebooting my modem for the 4th time today it seems my speeds are back to normal.

37mb down and 8mb up
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ratty1976
Aspiring Contributor
282 Views
Message 9 of 9

Re: Extremely slow downloads

i'm in leam too, crappy download speeds for me also, upload speed is fine.Smiley Frustrated

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