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Message 1 of 2

Extremely slow speeds

Hi, I'm new to this so be gentle.

 

I moved from Sky to BT this week. Sky were consistently giving me 0.3Mb/s and the customer service was horrendous. BT promised me 5Mb/s from switchover and you can only imagine my surprise when on connection day I was getting 4.9Mb/s.

 

Today however everything is taking an age to load, speedtest.net isn't looking promising and says

Download 0.12Mb/s and upload 0.3Mb/s with a ping of 134ms. I was told to run a btspeedtest which says

 

 
FAQ

Results Image not loaded

<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed"); // </script> Test1 comprises of Best Effort Test: -provides background information.

Download  Speed
113 Kbps
  
0 Kbps250 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 113 Kbps
 For your connection, the acceptable range of speeds is 50-250 Kbps.
 Additional Information:
 Your DSL Connection Rate :5888 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 135 Kbps

 

What does this all mean? am I going to have to phone BT? and have I jumped from the frying pan of Sky into the fire of BT?

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Message 2 of 2

Re: Extremely slow speeds

Have you been restartingyour hub or has it been restarting if you have been restarting it it has caused your ip profile to drop affecting your download speed leave the hub with no restarts for 3/5 days and it will rise automatically
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