They cant admit anything or else they would have to issue refunds and stuff. They will mitigate damage by saying users have to come forward on a one to one basis if they want their case investigated. Right there they cut of 50% of complainanats. Then they will do an 'investigation' on those that complain and say that the users connection is fine and its EA fault they lagging.
My advice is we make a new post with as many people as possible signing it and someone collect all the names and contact details of BT infinity users suffering from this problem and see where we can go from there. Im quite happinlly to type up a petition and stuff to send on to all the relevant watchdogs.
The funniest thing is we would all just be happy if they let us cancel our contracts free of charge, Were not even asking for them to massively change their infrastructure or routing. Would be a lot less hassle to let the 20 or so who complain regularly on the forums to cancel their contracts....
