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jonessd38
Aspiring Contributor
728 Views
Message 1 of 15

FTTC Connection Speed has recently dropped

Hi

I could really do with some advice please

I have had an FTTC connection for about 2 years

Initial download speed was 14-15mb. That dropped off to around 12-13mb for the past two years

After being on holiday for two weeks, I have come back and I am now getting 6-8mb

I logged a call with support and they sent an engineer out

He said he thought it might be an intermittent fault and he would reset the connection and if it didn't improve then I should get them out again

Support are now saying the they will not send an engineer back out, as my contract is for 7-15mb and I'm inside that

My neighbour is connected to the same exchange though and he is still getting 12mb speeds

Don't know where to go now, but I'm not happy with a 50% drop in speed over two weeks!!!

My connection info is:-

Capture.JPG

 

Only difference on my neighbours stats is that his Line attenuation is 41.3/35 and his signal attenuation is 39.2/28.9

Any help would be really appreciated

 

Thanks

 

Steve

 

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14 REPLIES 14
jonessd38
Aspiring Contributor
700 Views
Message 2 of 15

Re: FTTC Connection Speed has recently dropped

Anyone have any ideas please?

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jonessd38
Aspiring Contributor
682 Views
Message 3 of 15

Re: FTTC Connection Speed has recently dropped

Can anyone help with this please????

 

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mikem999
Aspiring Contributor
668 Views
Message 4 of 15

Re: FTTC Connection Speed has recently dropped

Sounds like a similar issue to mine. I put a post up a short while ago.

 

To be honest, I don't know what the cause of the issue is and BT are not interested so I have requested a deadlock letter so I can take this further.

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jonessd38
Aspiring Contributor
641 Views
Message 5 of 15

Re: FTTC Connection Speed has recently dropped

Thanks for the reply

It's terrible, their customer service must be the worst in the world!!

They just won't listen to me at all. Not interested in helping, they just keep quoting the contract

What is a deadlock letter?

 

 

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jonessd38
Aspiring Contributor
629 Views
Message 6 of 15

Re: FTTC Connection Speed has recently dropped

Is no one able to office any help or advice on this please?

The next step for me is to cancel my broadband with BT and go to somewhere else

I'm not paying over £20 per month for this sort of service

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john46
Distinguished Sage
625 Views
Message 7 of 15

Re: FTTC Connection Speed has recently dropped

f you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com
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john46
Distinguished Sage
625 Views
Message 8 of 15

Re: FTTC Connection Speed has recently dropped

This is a customer to customer self help forum posts made here do not go to BT although the forum is moderated by BT not every post is read your problems are answered by other BT customers and sometimes it is a matter of waiting for some one to read your post and reply if they can offer any suggestions to help you
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john46
Distinguished Sage
625 Views
Message 9 of 15

Re: FTTC Connection Speed has recently dropped

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband in the call
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jonessd38
Aspiring Contributor
599 Views
Message 10 of 15

Re: FTTC Connection Speed has recently dropped

Hi John

Thanks very much for your reply, I really appreciate your help

Please forgive my frustration, after two weeks of speaking to BT Technical support I'm at the end of my tether

 

The quite line test was fine

 

Here are HH5 stats and the Broadband stats

 

Thanks again for your help

 

 

BB Stats.JPGhh5 stats.JPG

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