FTTC connection 300 feet from cab poor downstream

[stoswald]

I'm back on BT after almost 2 years with Sky 40/10 where I had a rock steady connection. I had chosen to leave due to the TV being upgraded to 4k and the kids turning into online gaming zombies

I'm back on a product I had before, BT FTTC 76/20. However I'm not getting 72/19 like I was 3 years ago. I'm getting 51.3/19 - I know its only been 3 days and speeds may increase, however I am hovering around the downstream handback threshold.

It looks like I might be able to come out of BT FTTC if this continues? - I'm very close to the cabinet and before BT was rock steady at 72/19. I realise in 3 yrs many more 76/20 users may have come on line however the BT Availabilty checker says 80 - 58.8 for grade A. Speedtest.net give a ping of 10ms. I can confirm grade A line, I also had a new dropline 2 yrs ago and speedtest.net condirms the same.

Stats

Product name:
BT Hub 6A
Serial number:

Firmware version:
SG4B1000B316
Firmware updated:
13-Jan-2018
Board version:
1.0
Gui version:
1.64.0
DSL uptime:
0 Days, 2 Hours 0 Minutes 56 Seconds
Data rate:
20.00 Mbps / 56.04 Mbps
Maximum data rate:
24158 / 57593
Noise margin:
15.4 dB / 6.3 dB
Line attenuation:
14.9 dB
Signal attenuation:

VPI / VCI:
0/38
Modulation:
G_993_2_ANNEX_B
Latency type:
Fast Path


Up time is low because I cannot remove the BT with Fon, its off on the BT Dashboard, but won't close on the HH6.

I've used the BT Fault service and the automated system agrees the speeds are low, but surprisingly it asks me to ring in, of course the moment I do that they'll see I'm in the magical training period and may say they can't do anything.

Any advice most welcome. At the moment I'm guessing sit on the fence for a week or so. 

[Keith_Beddoe]

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

What speed range were you promised at the start of this contract?

You will not be able to remove BT Wifi/Fon unless you opt out via MyBT.

Disconnecting or restarting the home hub, will be seen as a fault condition.

Are you on Infinity 1 or Infinity 2?

Also see Complaints about slow broadband speed

[stoswald]

I should be on Infinity 2 76/20 and have opted out via the dashboard.

BT BROADBAND AVAILABILITY CHECKER
Telephone Number on Exchange RUGBY is served by Cabinet 11

Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Handback Threshold(Mbps)
WBC FTTC Availability Date
WBC SOGEA Availability Date
Left in Jumper

High
Low
High
Low

VDSL Range A (Clean)
80
58.8
20
19
52.2
Available
--
--

VDSL Range B (Impacted)
71.6
44.3
20
15.1
37.1
Available
--
--

Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
WBC FTTP Availability Date

FTTP on Demand
330
30
--
Available
--
--

ADSL Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date

Left in Jumper
WBC ADSL 2+
Up to 5.5
--
4.5 to 9
Available
--
--

WBC ADSL 2+ Annex M
Up to 5.5
Up to 1
4.5 to 9
Available
--
--

ADSL Max
Up to 3.5
--
2 to 6
Available
--
--

WBC Fixed Rate
2
--
--
Available
--
--

Fixed Rate
2
--
--
Available
--
--

Other Offerings

Availability Date

VDSL Multicast
--
--
--
Available
--
--

ADSL Multicast
--
--
--
Available
--
--

Premise environment
Status
Bridge Tap
U

VRI
--

NTEFaceplate
--

Last Test Date
--

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
This line is on a Market B Exchange.
For VDSL or G.fast Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Dec-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated.

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.
Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.

Thank you for your interest.

[Keith_Beddoe]

Could you please post the results from the BT Wholesale speed checker, including the further diagnostics.
 
http://www.speedtest.btwholesale.com/

Your current connection arrangements are not going to support that speed, so perhaps there is a problem with the way you have things connected up?

[Keith_Beddoe]

The max data rate indicates that something is restricting the speed.

Which number matches your master phone  socket?

Single master sockets

Filtered master sockets

Do you have any other extension wiring or phone sockets?

Is the home hub connected to the master socket?

Can you connect things up as shown on this picture, and see if the connection speed increases?

Infinity - test socket connections

[stoswald]

Downoad speed 49.29

Uplad speed 17.31

Latency 26.75

FAQ 1. Best Effort Test: Download Speed : 49.29 Mbps 2. Upstream Test: Upload Speed : 17.31 Mbps Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

[stoswald]

But this is with NOW TV Running - kids!!!!

[imjolly]

have you connected the hub to the test socket with a filter?  if so can you post stats from the hub please

[stoswald]

FAQ 1. Best Effort Test: -provides background information.   Download Speed   50.96 Mbps 0 Mbps 54.47 Mbps Max Achievable Speed  Download speedachieved during the test was - 50.96 Mbps  For your connection, the acceptable range of speedsis 40 Mbps-54.47 Mbps .  Additional Information:  IP Profile for your line is - 54.47 Mbps 2. Upstream Test: -provides background information.   Upload Speed   17.47 Mbps 0 Mbps 20 Mbps Max Achievable Speed Upload speed achieved during the test was - 17.47Mbps  Additional Information:  Upstream Rate IP profile on your line is - 20 Mbps

[stoswald]

I have a 6 and have plugged the new filter into the test socket, the results are the same connection speed is 56.27