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Message 11 of 29

Re: FTTC ordering issue...BT Wholesale or Openreach records issue?

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Thanks @Keith_Beddoe 

So if I order a DSL product with BT and request a new line it should update it all to look like my neighbour’s output? 

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Message 12 of 29

Re: FTTC ordering issue...BT Wholesale or Openreach records issue?

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@AOtrig wrote:

Thanks @Keith_Beddoe 

So if I order a DSL product with BT and request a new line it should update it all to look like my neighbour’s output? 


Se my edited post regarding the pending cease, which is most likely causing your problem.

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Message 13 of 29

Re: FTTC ordering issue...BT Wholesale or Openreach records issue?

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@Keith_Beddoe  Thanks Keith. Ok I will wait for the cease to finish and then report back. 

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Message 14 of 29

Re: FTTC ordering issue...BT Wholesale or Openreach records issue?

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It just means you will be without any service for at least 10 days.

The migration process was changed a few years ago. Now its the gaining provider that contacts your old provider, and not the old MAC process which used to cause problems.

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Message 15 of 29

Re: FTTC ordering issue...BT Wholesale or Openreach records issue?

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Hi all.

Ok, so following my cancellation of Sky broadband services, i will now be a BT ADSL customer as of the 25th May.

I also as a backup plan contacted Openreach via their web form and explained the records issue to them. Seems now my address record is updated to show FTTC 80/20 so i am able (hopefully) to order Superfast 2 when my ADSL order completes.

I will follow up when I know more next week.

Thanks all.

 

 

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Message 16 of 29

Re: FTTC ordering issue...BT Wholesale or Openreach records issue?

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Openreach update their database every Friday afternoon so it will be the first Friday after your ADSL goes live you will be able to see if FTTC is available via the DSL checker.

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Message 17 of 29

Re: FTTC ordering issue...BT Wholesale or Openreach records issue?

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@pippincp  yeh that's what i thought too. Just checked and the OR checker states the correct routing  info now so must have been pushed through earlier this week?

I contacted BT about my open order, was recommended to leave the ADSL order in place til it completes next week, then do a new order for FTTC.

I will feedback as things develop.

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Message 18 of 29

Re: FTTC ordering issue...BT Wholesale or Openreach records issue?

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I agree to leave the present ADSL order intact until completion then upgrade. If you try to cancel it and go for FTTC  it could cause problems. Won't cost you any extra as the ADSL contract would be cancelled.

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Message 19 of 29

Re: FTTC ordering issue...BT Wholesale or Openreach records issue?

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@pippincp Agreed. UPRN search for my house this morning suggests the correct cab too.

One unrelated Q - what are the BT smart hubs like in terms of in-house WIFI coverage? I was used to the Sky Hub for many years which creates a mesh-type network with Sky Q boxes meaning decent coverage was achieved throughout the house. 

I see BT offer the Halo mesh system? Is it warranted or will the Smart Hub 2 on it's own be good enough? Can I upgrade to Halo after the fact, if required?

cheers.

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Message 20 of 29

Re: FTTC ordering issue...BT Wholesale or Openreach records issue?

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The SH2 is reportedly better than the Sky hub (I have never used ISP supplied hubs). You will be able to add the discs later if you have coverage problems or take one to start with and see how it goes.

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