Checking on OpenReach, FTTP is available on the property address, but on BT the website, it informs me that FTTP is not available. Any ideas what to do?
You would need a working BT Retail phone number, before the database will show the correct details.
If you do not have a phone number, then you will have to place an order for a phone line first.
We have a working landline. Used the landline number as required to check availability of FTTP, but that made no difference.
I assume it was a BT Retail phone line, is that correct?
If it is a BT retail number, then call the FTTP Team on 0800 587 4787, they should be able to help.
if you have a BT phone line then enter number here and post results this will show if FTTP available to your number
https://www.broadbandchecker.btwholesale.com/#/ADSL