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alexjtaylor
Beginner
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FTTP Fibre - BT Home Hub 5 suddenly disconnecting (SOLID Orange light)

We had FTTP fibre installed in our house on Aug 3rd 2016.

 

We have a BT Home Hub 5 plugged into the ONT Box.

 

Everything has worked brilliantly until today 15th December 2016.

 

We have changed nothing in the configuration of set-up.

 

But the router keeps dropping connection (SOLID Orange light).

 

After reading other comments on the forum there seems to be lots of people complaining about the Home Hub 5 and Smart Hub (6) - are they really that bad? Also read that the Home Hub 5 is not a FTTP router?

 

Please help!

 

Also BTW i have been charged for BT TV Activation on 15 Nov 2016 - WHEN WE WERE MEANT TO ALREADY  (AS PART OF OUR PACKAGE) HAVE IT BUT IT STOPPED WORKING AND THE FIBRE TO THE PREMISES TEAM REACTIVATED IT FOR £49.00!!!!!!

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