Hi everyone,
I'm due to have FTTP installed tomorrow 08:00-13:00. Up until last night the order tracker has stated an engineer was booked for this installation slot.
However, I checked the tracker last night and the appointment information had changed to:
Your broadband engineer appointment is booked in for Wednesday 12 August 2020 between Default. Change date. See below for full details.
Engineer visit
for Broadband
Status: Requested
We need to check everything is ok with your order before we can commit to this appointment slot.
I thought this change was just a placeholder until Openreach gave me a ring to confirm tomorrow's appointment, so I've given them the day to get in touch but haven't had a phone call as of yet, and I'm now not expecting one prior to the originally-given install date as it's now almost 8pm the day before.
Is the above just a standard order tracker change, or is it likely that I'll have no Openreach visit and FTTP install tomorrow? I haven't had an email or phone call from BT saying my appointment is cancelled - is this any indication things will still go ahead?
Many thanks! 🙂
