Firstly, not very knowledgeable on this so please excuse any inaccuracies. We moved into a new build during Xmas and i'd contacted BT to move our broadband service to the new property thinking it would be fairly straight forward apart from getting a telephone line installed.
It transpires that my order has been cancelled however i'm awaiting a callback from a manager to explain things further.
From what i understand speaking to someone in BT customer care i should have an ONT modem installed however all i can see is a blanking plate in the front room. Directly outside is what i assume is a fibre cable from the blanking plate. There is a small grey pipe coming from the ground however i cannot see any cable.
My question is who is responsible to setting all of this up or what is the process? I'm guessing that the builder should request the cable be installed from the exchange to the house (via Openreach?) and that the builder is then responsible for installing the ONT modem?
Is that correct?
You would have to ask the developer what arrangements they made with Openreach regarding the infrastructure.
Although many new build are fibre only, it may not be in your case, you may just have an ordinary copper cable underground.
You could always ask a neighbour to see if anything has been installed in their property.
Yes for FTTP services you require an ONT. These are usually installed in a new build.
Please can you go to this website: https://www.dslchecker.bt.com/ and post the results, you may have to click Address Checker at the bottom. This shows what is available.
Openreach is responsible for installing everything and BT provides the router.
Have you spoken to the dedicated FTTP team? 0800 587 4787
Thanks Keith i was planning on asking a few neighbours this weekend what they had as some of the houses have been occupied for at least a few months so they must have something installed.
I just assumed it was going to be Fibre given that fibre is coming from the blanking plate.
OK; thanks for the information. The PostCode checker only has information for old copper lines and even then not with much accuracy. Are you able to use the Address Checker.
Please do post back how you get on.
Can you take a picture of this cable, preferably the end of it and we’ll be able to confirm if it’s a Fibre or Copper Cable.