Thanks for the encouraging words @airgun
That's good to hear.
@Webby. Not sure what you mean exactly. BT are not any help in this and my issue is, should the 2nd part of the install fail. I lose all internet. Had they appeared when they were supposed to, we could've discussed the problem and possibly averted the scenario whereby I lose my internet altogether. I'm not at fault here.
If you are trying to deal with the "normal" support team you'll get nowhere. Ring the FTTP sales team and have a word with them.
0800 587 4787