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Message 1 of 8

FTTP Order - Renumber

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Placed an order to move from fibre 1 to full fibre 100, just had this month's bill in and noticed there is a £25 charge for renumber what does this mean, can anyone advise, thanks.

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Message 2 of 8

Re: FTTP Order - Renumber

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try phoning FTTP team who deal with your connection and see if someone there can help 08005874787



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Message 3 of 8

Re: FTTP Order - Renumber

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Its possible you are being moved to BT Digital Voice, so you may be issued with a new phone number, hence the renumber charge.

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Message 4 of 8

Re: FTTP Order - Renumber

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If you've only upgraded to FTTP, even with a move to Digital Voice, you shouldn't of been charged for the renumber.
Give the FTTP team a call or the billing team, they'll remove it by adding a credit.

Renumbers are chargeable if you'd asked for one, shouldn't be on any upgrades.

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Message 5 of 8

Re: FTTP Order - Renumber

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Thanks, called and got through straightaway,  they said that was standard charge, but as a gesture of goodwill, would credit it back. Strange as the number i was being renumbered to and from was my own BT numbere. Thznks for help and number. 

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Message 6 of 8

Re: FTTP Order - Renumber

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Probably a moot point now as you have had a credit applied, but did you ask for DV , when it were possible for your copper landline to continue to deliver telephony , if you requested it, the number to be ceased over copper delivered over the FTTP , that may generate the charge as it’s possibly extra work compared to leaving the copper phone service as it was , do  they supply a phone with DV , again that presumably has a cost ?

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Message 7 of 8

Re: FTTP Order - Renumber

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Hi, I didn't know anything about the phone line/number changing. I called to upgrade to FTTP and all they said was that my calls going forward would be over internet. I didn't realise what that meant.

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Message 8 of 8

Re: FTTP Order - Renumber

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@iniltouswrote:

do  they supply a phone with DV , again that presumably has a cost ?


Single handset free of charge, dual handset £19.99 one-off, tripple and quads also available, postage free.

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