FTTP Problems - 0.86Mbps down

[JTG6]

Speeds are now down to 0.20Mbps - needless to say, anything needing net access (e.g. BT Vision) is just unusable or unwatchable. At some point, I probably won't be able to load these pages or make further posts until the service recovers again.

I'd like to think that once this is all over, BT will make some kind of gesture for the frequent loss of service (both internet and the non-Freeview stuff on BT Vision) over the last 2 months.

[JTG6]

It's official - I now have zero internet service, but don't ask me how I was able to post this!  

Roll on Wednesday - hopefully it will be fixed by then!

[sendmark]

I've got a mobile broadband usb that I use, it's the only way round this issue for me.

Yet another evening of near 0 mb download speed. Definitely seems to be getting worse, hopefully BT will fix it with that specialist engineer visit on Monday/Tuesday, but who knows. 

Think we should be compensated as well, as it's been so hard to get BT to acknowledge there's a problem and get something done. I've put in another report and going to pursue it as a complaint of poor customer service and will escalate to ombudsman if necessary, we shouldn't be putting in all this time trying to tell them what's wrong with their service. Might get things moving faster.

[csandbach]

Same issue happening here - 0.00Mbps 

However I tried an IPSec VPN connection via UDP and managed to get 1MBs. the "device" I mentioned I use on my network also uses a UDP connection, looks like TCP stuff is either being throttled or lost, but UDP is working OK.

[JTG6]

Speeds have increased a bit since last night - now getting 53.69Mbps down.

[sendmark]

Got assured today it's definitely being looked at and they are aware of an 01908 problem, but no word on how long to fix. Was also told they were adding my number to the list along with others, so maybe worth anyone else contacting them just to get logged. 

[hippey]

Got to think this must be a local issue, I'm in MK10 9 and have had no issues.

[JTG6]

Hi hippey

Are you on FTTP as well? MK10 - is that Monkston?

Ran another BTW test just now and got 277Mbps down 

[hippey]

Monkston Park - still run on some BT Trial which sometimes affect the speed, but never have slow downs generally.

[JTG6]

Speeds are dropping again - down to 137Mbps.

But on the plus side, the BT engineer who came out on Saturday called me and said that he'd been to see another customer near me who had the exact same problem. The engineer said he spoke to model office and they are aware of a problem affecting about 14 people and that BT Operate(?) were now involved.

The engineer obviously didn't know how long it would take to fix, but I thought it was good of him to call me back and let me know that something is being done about it.

And now we wait.