FTTP Problems - 0.86Mbps down

[JTG6]

Something caused my HH4 to restart just before 5am this morning. I ran a couple of tests just now and got:

Now I'm just hoping it stays there! I'll check back again this evening.

[georgelnx]

Yes I had an disconnected session this morning at 4:39am so did Openreach do something in the exchange?

Latest Plusnet  Update this morning

"I have just seen the update that you have provided our faults team. I wish to monitor the connection a little longer and await further confirmation as to the questions that you've asked, before responding further."

The update refers to several entries on Saturday morning and he just saw it on Tuesday morning!

Next response is Friday apparently.

Line speeds good now, I wasn't online last night so didn't notice any slow down but my Thinkbroadband Quaility monitor looks bad from 8pm onwards until 7am today.

[markcoster]

Speed has crashed again - its curently 8.29Mbps down, 17.80Mbps up and latency of 21.88 in MK5. 

Can't follow BT's advice and give their help desk a call.  Anyone else suffering?

[markcoster]

Looks like the problem isnt' just a Milton Keynes fault, just search twitter for #btinfinity

[het_uk]

Guys, can any of you do a traceroute and post it here? There's a good visual trace program called PingPlotter Freeware which can provide some good info and averages over a prolonged period.

[markcoster]

Shall we ping a known ip on the bt network? Say bt.com (193.113.9.162) and Virginmedia.com (184.168.221.14) and reference them.

[JTG6]

Speeds seem ok to me tonight - just ran 3 consecutive tests and got just over 275Mbps each time.

[het_uk]

Ping anything but try to separate a good trace from one while the issue is apparent.

You can run multiple instances of PingPlotter if you want to use that.

[hippey]

No slow downs over the MK10 side, does anyone on where the fix was applied? I was thinking this was a Level 2 Switch issue as it seemed to be affecting those on that node but not so sure now.

We've developed a fault on the FVA side after a cease and re-provide was carried out. The service does seem to want to restart over the ONT.

[-AndyH-]

I don't think pinging will show anything - that was done earlier in the thread and pings were normal when speeds were non-existent.

Also the two sites/IPs you gave, they block incoming ICMP pings. So it's better to use bbc.co.uk (212.58.244.20).