I had a text from BT today which said:
"... The matter has been raised to a high level within BT's Fibre to the Home technical department as well as our own Customer Services. The exchange equipment manufacturers have now been engaged to seek a solution. Unfortunately, we do not have any timescales at present but will keep you updated and will contact you again on Monday 3rd February at the latest."
It's good to know they're on the case and presumably the issue is quite serious if they are having to engage with the manufactuers of the equipment in the exchange?
Quick edit: my speeds tonight are down to 5Mbps again 😞
My speeds a bit slower, but still bouncing between 35 to 60... at least we are hearing about efforts to fix it though, that's encouraging. Just hope it's something they can solve.
Speeds tonight are pretty useless too. It seems this intermittent problem has now become a little more permanent.
There's little I can do on the internet and all the channels on BT TV that are delivered via fibre are unwatchable.
I know they'll fix it as quick as they can, but I am expecting some kind of refund of my monthly fees as the product is clearly faulty and this has been the case since 3rd December.
Anyone know what BT usually do in such circumstances?
Yeah speed of 0mb download for me as well. I will definitely be chasing for something to compensate for it, it's not like this wasn't flagged up a good while ago or chased repeatedly for action. I understand they do refund line rental when phone lines are down (i.e. due to storms), as a daily credit, will have to look into broadband but hopefully something similar.