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JTG6
Aspiring Expert
435 Views
Message 41 of 292

Re: FTTP Problems - 0.86Mbps down

Andy - I agree. But not being as technically minded on broadband / networking as others are, I rely on BT's better judgement. If they want to send an engineer out to poke a stick at things, that's fine with me.
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csandbach
Aspiring Contributor
424 Views
Message 42 of 292

Re: FTTP Problems - 0.86Mbps down

@-AndyH- 

 

Yes In Walnut Tree.

 

I beleive we have met at some point at a MKBAG meeting.

 

 

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JTG6
Aspiring Expert
391 Views
Message 43 of 292

Re: FTTP Problems - 0.86Mbps down

Just got home and first two speed test (BTW tester) gave 156Mbps down, then 175Mbps down. Both upload speeds were over 25Mbps and pings under 25ms.

 

Still nowhere near the 250Mbps I usually get, but how long will it be before it falls over again? I hope BT have been able to identify the cause of my (and several others') problems and have a plan in place to fix it.

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-AndyH-
Expert
387 Views
Message 44 of 292

Re: FTTP Problems - 0.86Mbps down

I would put money on:

1) This being very difficult to diagnose; and/or
2) This being complicated/taking time to fix.
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sendmark
Aspiring Contributor
378 Views
Message 45 of 292

Re: FTTP Problems - 0.86Mbps down

My infinity in Walnut Tree went down completely on friday afternoon, engineer came out and fixed it today. Turns out it was damaged fibre a couple of connection points down from me. Wonder whether that was causing the latest problems. It's fixed now. 

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legitimise_sailing
Distinguished Expert
374 Views
Message 46 of 292

Re: FTTP Problems - 0.86Mbps down

Doesn't sound too hard
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-AndyH-
Expert
364 Views
Message 47 of 292

Re: FTTP Problems - 0.86Mbps down

The problem for everyone else in Walnut Tree (and beyond) is unlikely to be a damaged fibre.

The symptoms and their timing do not indicate a damaged fibre. Normally when the fibre itself or a joint are damaged, the service will not work at all (remember fibre is a strand of glass that transmits light).

I would think the problem lies at the exchange somewhere. The problem has been going on for nearly two months and some users have already had 3-4 engineer visits - these are not encouraging signs.
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legitimise_sailing
Distinguished Expert
360 Views
Message 48 of 292

Re: FTTP Problems - 0.86Mbps down

I think you're getting bogged down in the detail, remember there is more than 1 strand of fibre.
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-AndyH-
Expert
354 Views
Message 49 of 292

Re: FTTP Problems - 0.86Mbps down

There is more than one strand where?

The 32x GPON Splitters are fed by one strand from the aggregation node. It's possible everyone affected could be on the same SASA, but unlikely.

We're also seeing other users in Newton Leys and Fenny Stratford (Milton Keynes), possibly affected by the same problem. These are separate exchanges (SMMK/SMBT).

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JTG6
Aspiring Expert
343 Views
Message 50 of 292

Re: FTTP Problems - 0.86Mbps down

I think Andy knows his apples from his oranges...

 

Speeds now are back to normal - last test just now was 241 down and 27 up. 240-odd seems about average for peak evening times for me.

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