Hi I spoke with BT FFTP team today and was offered the standard stuff etc (worse than a new customer offer). My neighbours seem to have been offered much better deals than me and all I got rom the call handler was because of data protection they cant check if they are offfered better deals than me.
They have got Infinity 2 and line rental for 18months £32.50 and £30 on a 24month contract. They will only offer me Infinity 1 for £32.50 and are telling me its over £50 if I want Infinity 2 for 18 months.
Has anyone else had this happen to them and been able to get the same sort of deal? I know my neighbours have only been with BT the 12 months aswell.
Hi @irving93 you don't seem aware that currently bt is boosting the speed of infinity 1 to the same speed as infinity 2 for free, if the line can handle it, I would think you can with having FTTP already and being on infinity 2.
So you could take the infinity 1 offer and feel smug over the neighbours that are paying for infinity 2 for no reason at all.
But you need to confirm that the speed boost will be offered to FTTP as bt has not mentioned that yet.
Hi thanks for thr reply. Maybe this is why they are on the higher speed at the same price?
When I called they are pretty sure they cant offer the same price for infinity 2
I would have a go asking the Options team what they could offer 0800 800 030 . They aren't a specialist FTTP dept but that shouldn't matter as you only want Infinity 1/2. You may have to ring several times as the operatives are very hit and miss as to what they offer you.
The speed boost should apply to Infinity 1 on an FTTP line as it is described for billing purposes "Infinity 1" not Infinity 1 on an FTTC or FTTP line and it is unlikely the BT billing computer differentiates it anyway but again you can discuss that with the Options team.
Options team just pass you over to the FTTP team as they cant access your account on the system.
Have tried twice with same result.