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Message 1 of 2

FTTP - Upgrade Package Selection

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Hello all,

I'm now into the last 30 days of my contract, however when I look at the upgrade options available, my preferred option is for Full Fibre Halo 1 (speed yet to be determined by me), however, my options are being limited to the Halo 2 packages, neither of which I want, as 

a) I'm an IT Professional - therefore don't need the tech support

b) As a result of the above, I've already got a good WiFi setup covering the house & garden so don't need the WiFi "discs".

Can anyone explain why this is the case, and whether there is a chance I can order what I want without having to call BT and force the issue (avoid the waste of time that is upselling attempts)?

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Message 2 of 2

Re: FTTP - Upgrade Package Selection

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Hi @GariochStag and welcome.

Thanks for posting about upgrading your package. The online process will give you options but it's not possible to pick and choose what suits you best, which I appreciate can be frustrating. Your best bet would be to contact the options team on 0800 800 030 who will be happy to go through things with you and come up with something more suitable.