Before I go through the motions of contacting support tomorrow (I don't think issue is the HH5, as sometimes the connection doesn't come back after a reset) I was wondering if anyone had any experience with this error. I have been looking through the error logs and this event occurs at disconnect.
|11:43:42, 19 Apr.||WAN connection ETH disconnected|
|11:43:38, 19 Apr.||PPP LCP Send Termination Request (User request)|
|11:43:35, 19 Apr.||PPP LCP Send Termination Request (Peer not responding)|
In order to rule out the Homehub as potentially being the device responsible for your instability, you can connect the Openreach modem directly to the PC and see if the stability improves.
To do that follow these steps:
Step 1: Remove the homehub from the modem cable
Step2: Connect your pc/laptop to the modem via the cable instead
Step3: Open network and sharing centre on windows and click set up a new connection or network
Step4: Connect to the internet then click make a new connection Broadband PPPoE
Step5: Username email@example.com and the password as BT
Step6: connect, If it doesn't, keep pressing try again until it does.
However, please note that this will stop any other access apart from the PC
Contacted support, was really painless, not like the last time I was a BT customer! They've obviously invested a lot into improving the experience. Engineer is coming out tomorrow to investigate, looks like the fault is not my end.