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Perksy
Beginner

on ‎28-11-2021 13h15

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Message 1 of 3

FTTP connection into property - want to move the termination point

Hi

 

I moved into a new house and ordered the 900 MB FTTP package. Trouble was the end point in the house was into the living room, and I want to move it down from the 1st floor, to the ground floor.

 

I tried to book this via BTs call desk but i kept getting told the system was down. Is there a way to book this online?

 

been 2 months now and im stuck using powerlines! 🙂

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stevebrass
Recognised Expert

on ‎28-11-2021 13h20

1,618 Views
Message 2 of 3

Re: FTTP connection into property - want to move the termination point

I don't know about booking an appointment but I take it is not possible to route an ethernet cable from the ONT (the little white box on the wall) to the hub in another room?

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imjolly
Distinguished Sage
Distinguished Sage

‎28-11-2021 13h21 - edited ‎28-11-2021 13h22

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Message 3 of 3

Re: FTTP connection into property - want to move the termination point

it is openreach you need to contact not BT to get the ONT moved       you should get a quote of the likely cost

https://www.formwize.openreach.co.uk/run/survey3.cfm?idx=505d040e0f0e09



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