Re: FTTP deal is expiring - cannot upgrade online

LucasJCooper · ‎15-04-2020

Hi everyone,

I hope everyone is well under the current circumstances.

I bought a new build which has fibre to the premises (FTTP) in October 2018 and started a contract with BT. The deal I was given was for 18 months only and will expire on 28th April. I'm unable to view my upgrade options online (and a different poster indicated that this is likely because it's FTTP) but I can see deals for new customers (but I am unable to get to the checkout). I appreciate the large challenge BT has at the moment working from home and prioritising other vulnerable customers so I don't want to call - but is there any other option?

imjolly · ‎15-04-2020

you can try FTTP team 08005874787 or failing that try 0800800030

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LucasJCooper · ‎15-04-2020

Thanks! I don't want to call under the current circumstances but I'm guessing there isn't another option.

imjolly · ‎15-04-2020

there is no other option bar phoning - there is no online or email currently

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