Thanks for your post and welcome to the Community.
I'm really sorry that you're having problems recording BT Sport on your BT TV box. I appreciate the amount of time you have spent trying to sort this out.
You can send us over your details and we'll give you a hand from here. Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.
Hi @Samrob sorry that they didn't give you a chance to answer the call. I've checked and your details are in our queue. We have not picked up your case yet but one of the team should get to it later today.
There are various reasons why it would fail to record the internet channels.
First question is how is the box connected to your router?
Secondly , are you able to watch the internet channels live without issue?
Thirdly, is it an issue with both SD & HD programs or just HD?
Reasons for failure could include:-
. Network card issues with the box.
. Poor ethernet cabling.
.Poor connectivity with powerline adapters , if you're using them.
. Unstable internet connection or low connection speeds. Some router stats would give an indication of this.
The fact that the chat broke off might have been caused by a flaky connection.
I think any break in connection could result in the box registering it as a failure to record.
Thanks for your reply. it is mainly the sportsHD channel and Motogp that tends not to record, i have looked on loads of forums now...including the MotoGP forum and loads of people have the same problem...fail to record...it will stop half way through a race or fail to record all together...all our other HD sites tend to record with no problem. If there is a recognised fault i just wish someone would hold their hands up and say so...if they are working on it then thay should say.
it just irritates me that we are paying for something that we are not getting...motogp for us is thereason we went for Bt again....