Ordered Infinity 1 a couple of weeks ago. All seemed to be going fine - a deluge of emails and a shiny new Smart Hub arrived in the post, which I installed. Yesterday our adsl went off at about 11am, and I sat watching the Smart Hub expecting my promised 50mb connection to appear. After half an hour we were reconnected, and guess what, we were still on adsl.
Our order in My BT now says 'sorry for the delay', but we've had no emails or any other communications from BT. Before I commit a few hours of my life trying to phone BT, can anyone tell me what's likely to happen next?
Solved! Go to Solution.
As you can see, our cabinet has been 'high demand' for months, which prevents orders being placed. I check it every day. On the day I ordered it was no longer high demand, so I assumed some additional infrastructure had been installed.
Cabinet has been at capacity for months, but the order system always prevented an order being placed. I assumed that the fact that I could successfully order meant there was now some spare capacity. Just tried the live chat - apparently they can't deal with things like this at weekends. Ah well...
It certainly could. I guess in that case BT's challenge is to arrange the necessary refund and to cancel the 18 month contract which I entered into, so I can sign up with one of the cheaper ADSL providers while Openreach do their stuff.
Hi @telford_mike Sorry about the delay in getting your Infinity connected.
We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.
Thanks John, have sent you the details.