Solved: Re: Failed recordings - Page 29

westone · ‎09-07-2018

Did you say month!!!!!!!!!!!

Is this fixed or isn't it?

Nland-Knight · ‎09-07-2018

You couldn't make it up could you?

First fault was reported on here on April 13th and if the 'fix' may hopefully be ready for the end of this month, by the time it's rolled out, it could be approaching fully 4 months that this has been going on.

Crackers really. If our business had experienced similar timescales to resolve an issue with one of our suppliers, you can bet we'd have gone with a new supplier by now.

Stevek1311 · ‎09-07-2018

@westonewrote:
Did you say month!!!!!!!!!!!

Is this fixed or isn't it?

Well it's a double edged sword. Proper software testing takes a lot of time and only ever gives a degree of confidence that it is bug free. You never ever get 100.000% right software that has any degree of complexity in offered functions and user interfaces

But if they are taking their time now why didn't they put time in before. It's hard to escape the conclusion that 31.24 wasn't properly tested by YV, they have no ongoing endurance testing in their development area and that there was no proper prompt investigation of the reports from the user community. What seems to be the case is unless one of their beta tester clique agrees then any failure reports just go in the bin. And as some of us know if a certain beta tester doesn't agree he will be allowed to get very abusive in dissing reports of failures.

Jim-lad · ‎09-07-2018

@TimCurtis- I assume our idea of 'rapid' and Youview are somewhat different. Now getting statement that 'if' field tests don't throw up any issues then update will be rolled out at the end of this month.

That's 3 whole weeks away on top of the 3 months we have had to endure this problem. Glacial, turgid progress, call it what you will, it's certainly not acceptable. I think it shouldn't just be the BT CEO taking the long walk of shame.

westone · ‎09-07-2018

He already is but for other reasons. But as you say perhaps the head of BT Consumer should also be in line.
Andy Haworth
MD, BT Consumer, TV & Sport Content Strategy

Jim-lad · ‎09-07-2018

@westonewrote:
He already is but for other reasons. But as you say perhaps the head of BT Consumer should also be in line.
Andy Haworth
MD, BT Consumer, TV & Sport Content Strategy

This is the thing - if you are a small player in the TV subscription market (BT is) then there are a few things which you really must pull out all the stops with.

The Number 1 items being - a good product backed up with excellent customer service. I'm afraid that's a big fail on both counts.

I've now reconnected my Humax Freeview+ box to the TV. It may not have a modern UI but I can at least rely on it to record all my programmes.

Thom77 · ‎09-07-2018

New story on a516digital.com........ 'BT announces new TV Features'.......

https://www.a516digital.com/2018/07/bt-announces-new-tv-features.html

HOWEVER, I don't see anything about TV Boxes that record when instructed.... should we be worried??????

TimCurtis · ‎09-07-2018

@David_Hwrote:
Hi @TimCurtis and thread watchers,
We're in field testing the fix now and assuming no other issues surface, I'd expect us to be in a position to roll out to the production base by the end of this month.
We will keep you all posted on progress via this thread, we really do appreciate everyone's input here.
thanks and regards,
David

@David_H

So rolling out to "the production base" I assume means for the solution to be applied to the base software for then a phased roll-out to all Humax based Youview users (3million?), or am I wrong in that assumption.

Based on my assumption above and as a normal roll-out takes a month or so users could be waiting till late September for their boxes to be rectified. Not me of course as I'm on OldGen on my Ultra box.

So we could be looking at a total time period in the order of 5-6 months for rectification of this "unknown" problem, that is unknown to us as I doubt we'll ever be told what the problem was.

And of course we're no closer to getting the functionality missing from the switch from OldGen to NextGen.

Pretty poor show BT/Youview and I for one won't be renewing my contract in September , when I probably won't have had the fixed on my other box which is on NextGen anyway.

TimCurtis · ‎09-07-2018

@Stevek1311wrote:
@westonewrote:
Did you say month!!!!!!!!!!!

Is this fixed or isn't it?
Well it's a double edged sword. Proper software testing takes a lot of time and only ever gives a degree of confidence that it is bug free. You never ever get 100.000% right software that has any degree of complexity in offered functions and user interfaces
But if they are taking their time now why didn't they put time in before. It's hard to escape the conclusion that 31.24 wasn't properly tested by YV, they have no ongoing endurance testing in their development area and that there was no proper prompt investigation of the reports from the user community. What seems to be the case is unless one of their beta tester clique agrees then any failure reports just go in the bin. And as some of us know if a certain beta tester doesn't agree he will be allowed to get very abusive in dissing reports of failures.

@Stevek1311

Lets be clear about this it was not a software update that caused the problem as this issue affects every version of Youview on Humax units, or atleast 26.40 , 26.41 , 29.45 and 29.53 that I have on my various boxes, only 2 of which are in everyday use.

stewartv · ‎09-07-2018

If they are in 'Field Testing' right now, wnhy can't they allow any of us to also become field testers as we have the problems and would be the first to know if they have been fixed.

I don't think that there is much to lose as the boxes are failing anyway, so as long as anyone agrees to Ts & Cs to accept the software is for test purposes, then why not? (unless the Ts and Cs take a month or two to be agreed on...). I am sure that an update can be done via the USB socket or LAN?