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Message 1 of 4

Failed broadband installation

Can anyone give me a number to call of someone in authority who can own a problem and resolve it. I ordered broadband on the 21 August and still haven't got it after a catalogue of errors, failings, lies, and numerous promised connection dates, all passed and still no connection have spent literally hours on the phone going round in circles listening to masses of apologies and we can sympathise and we will compensate you and it will definitely be connected etc etc etc.

Please don't tell me to contact customer service, order management, complaints etc I have spoken with all these and more, many many times and all to no avail. I need someone who can own the problem and solve it.

If anyone can help many thanks. END OF MY TETHER NOW 

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Distinguished Sage
Distinguished Sage
Message 2 of 4

Re: Failed broadband installation

I have asked a moderator to provide assistance, they will post an invite on this thread.

They are the only BT employees on this forum.

Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks




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Message 3 of 4

Re: Failed broadband installation

Many thanks. Typical bt 5/6 days for reply you should get a job with bt to show them how to respond, THANKS
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Message 4 of 4

Re: Failed broadband installation

Hi rdv,


I am sorry that you have had so many problems with your orders.  I'll be happy to have a closer look and let you know what's happening and see what I can do to move the order along.


Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.



BTCare Community Mod

If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.

We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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