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Aspiring Contributor
686 Views
Message 1 of 12

Failed install yesterday

Engineer phoned, job not raised to activate phone line accoring to him, BT say TalkTalk hadn't released the number.

 

Anyway, phone line hopefully getting sorted today, broadband tomorrow.

 

I had a feeling re-scheduling the engineer appointment back a couple of days would have been a good idea!

 

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11 REPLIES 11
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Aspiring Contributor
641 Views
Message 2 of 12

Re: Failed install yesterday

3pm, and still no phone line 😞

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Expert
604 Views
Message 3 of 12

Re: Failed install yesterday

Do you have a working phoneline at the moment? Or has it been ceased?

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Highlighted
Aspiring Contributor
571 Views
Message 4 of 12

Re: Failed install yesterday

No, I got a text last night on the way home to say phone line has been activated! Excellent I thought, got in the house to hear the phone constantly ringing, report fault, 72 hrs to fix, wide area problem affecting everyone in my area. After speaking to neighbours, this as I expected is a load of bull.

 

Just about to phone and tell them to stick it, I'll go with someone else now.

 

 

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Distinguished Sage
568 Views
Message 5 of 12

Re: Failed install yesterday

One thing to be aware of if you're not already...

If you do go with another provider the issue will still remain as they'll still use the same Openreach network to provide the service. So you need the fault fixed rather than swapping to another provider.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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Aspiring Contributor
563 Views
Message 6 of 12

Re: Failed install yesterday

I'm well aware of that, but due to the absolute shambles of a process I have gone through, and the pack of lies them lot in mumbai have told me, I'd rather not give my money to BT.

 

On hold to cancellations now.

 

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Distinguished Sage
555 Views
Message 7 of 12

Re: Failed install yesterday

Enjoy your new service provider 🙂
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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Highlighted
Aspiring Contributor
548 Views
Message 8 of 12

Re: Failed install yesterday

Funny that eh, you ring cancellations and 20 minutes later the phone line is fixed.

 

 

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Highlighted
Aspiring Contributor
535 Views
Message 9 of 12

Re: Failed install yesterday

First appointment for Infinity engineer 27th June 😞

 

 

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Highlighted
Aspiring Contributor
485 Views
Message 10 of 12

Re: Failed install yesterday

New phone line is extermely noisy, executive level complaints on the case now so things should hopefully get moving now 🙂

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