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Message 1 of 2

Failed order/no broadband?

Any help appreciated or similar situations? Been with BT for years, upgraded at end of December to newer broadband etc. Installed on 31st December all working fine! This evening no broadband at all (router flashing purple, wall port red/green). Phoned and was sent round three different people...nobody can run a fault test as there’s a failed order showing on my account but they can’t get rid of it (needs to be sent onto a bridging team or something that can take 5 days) and then someone can run a fault test! So no broadband while working from home and home schooling 😫 

Anyone had similar, no idea if it’s a genuine fault or something linked to this failed order nonsense! 
thanks 

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Re: Failed order/no broadband?

Check your order status in MYBT and see if there is a failed order



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