I got kouple of question about this Fair Usage and hope someone will help me to get clear with it....
I started to experience some difficulties with connection lately, specially till 5pm....I'm on unlimited Option 3 and I know that Fair Usage Policy applies to heavy users... But since I haven't got any warnings from BT how do I know that I used my limit and they cutting my connection ????
Is there a option to monitor your usage with Unlimited connection???
Hope to get any answer which might help 🙂
Log into your BT account and under the Broad band taB CLICK VIEW YOUR BROADBAND USAGE
Thanks for reply!
I do check it time to time .. now it says "There was no chargeable usage in that period" since they do not charge you for over usage with Option 3...
But thing is that problem with connection is still there... morning and afternoon it's almost no connection at all, but evenings are fine.
what shell I do to know if i'm a heavy user or not? how can I monitor it ?
Option 3 restriction point is 300Gigs per month the monitor should show how much you have used
If you post your hub stats
enter for homehub
192.168.1.254 in browser click A to Z top right
then ADSL enter pas and click MORE DETAIL
Also post results of test at ( best done from master test socket)
it may show why you have problems
knowing your exchange might help also
ADSL line status Connection information
|Connection time||0 days, 1:19:32|
|Noise margin (Down/Up)||3.8 dB / 6.1 dB|
|Line attenuation (Down/Up)||27.5 dB / 14.2 dB|
|Output power (Down/Up)||0.0 dBm / 12.4 dBm|
|Loss of Framing (Local)||0|
|Loss of Signal (Local)||0|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||119672 / 4294967232|
|CRC Errors (Down/Up)||39 / 2147480000|
|HEC Errors (Down/Up)||nil / 0|
|Error Seconds (Local)||33|
Up time is only 1 hour 19 is that you disconnecting or the hub of its own accord ?
As I sad before I got connection beck today at 5pm...so it's connected since then. Till 5pm I wasn't able to connect at all...
here are results of the test:
Test1 comprises of two tests
I can not see any reason in the stats connectionand profile are ok sn margin ok some one else may spot some thing
however BT do not cut connection for exceeding download limit they just reduce the spee during peak hours
entr your post cade here http://usertools.plus.net/exchanges/ to check for exchange congestion (VP CAPACITY)
I am considering movingn from option 2 to option 3. on saturday BT called me in response to query to say that there are no limit restrictions to option 3 but then went on to say that if i went over 100gig i would be restricted for a month on my speed. he confirmed there were no other restrictions.
however, i only came over to bt in sept 2010. i had been with pipex for over 10 years and they were brilliant - i was on 'unlimited' and that is what it was, NEVER any restrictions, charges or problems - it didn't matter what i did. the only reason i moved to bt is because pipex are now part of' you know who' and as such the new owners cocked up my account, started adding someone else's bills (pdf's) to my account and they were unable to understand that they were doing this. yes, i know, amazing, but true, even after a year of emailling and calling them.
and so, having moved to bt in sept, i now get repeated problems streaming iplayer in the evenings, and this started immediately i joined in sept. i have a query outstanding with bt on this who are supposed to be looking into it, however, i don't have a lot of faith after reading that bt do this to everyone, even if they are not heavy users - I was a brand new user!
I am now considering not upgrading to option 3 because i can see all the problems and i will probably move away from bt asa my contract is up, maybe before if i get desperate despite the fact that they will charge me.
One thing, when i spoke to them on saturday, the guy said i could see the details of what he told me, ie 100gig before 'restrictions' in their fair usage policy, but i can't see it and it appears he may well have been misleading me in that respect. if it is in writing, could you advise?