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Albuska3
Newbie
5,363 Views
Message 1 of 12

Fair Usage Policy On Total Broadband Option 3 - usage monitoring

 

 

Hi there!!!

 

I got kouple of question about this Fair Usage and hope someone will help me to get clear with it....

 

I started to experience some difficulties with connection lately, specially till 5pm....I'm on unlimited Option 3 and I know that Fair Usage Policy applies to heavy users... But since I haven't got any warnings from BT how do I know that I used my limit and they cutting my connection ????

 

Is there a option to monitor your usage with Unlimited connection???

 

Hope to get any answer which might help 🙂 

 

Thanks!!

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11 REPLIES 11
hamish72
Recognised Expert
5,358 Views
Message 2 of 12

Re: Fair Usage Policy On Total Broadband Option 3

Log into your BT account and under the Broad band taB CLICK VIEW YOUR  BROADBAND USAGE

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If any post helps tick the star box on the left
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Just cause Im paranoid dont mean they are not out to get me





Albuska3
Newbie
5,349 Views
Message 3 of 12

Re: Fair Usage Policy On Total Broadband Option 3

Thanks for reply! 

 

I do check it time to time .. now it says "There was no chargeable usage in that period" since they do not charge you for over usage with Option 3... 

 

But thing is that problem with connection is still there... morning and afternoon it's almost no connection at all, but evenings are fine. 

 

what shell I do to know if i'm a heavy user or not? how can I monitor it ? 

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hamish72
Recognised Expert
5,344 Views
Message 4 of 12

Re: Fair Usage Policy On Total Broadband Option 3

Option 3 restriction point is 300Gigs per month the monitor should show how much you have used

 

If you post your hub stats

 

enter for homehub
192.168.1.254 in browser click A to Z top right
then ADSL enter pas and click MORE DETAIL

POST RESULTS

Also post results of test at ( best done from master test socket)
http://speedtester.bt.com/

 

it may show why you have problems

 

knowing your exchange might help also

**************************************************
If any post helps tick the star box on the left
**************************************************
Just cause Im paranoid dont mean they are not out to get me





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Albuska3
Newbie
5,335 Views
Message 5 of 12

Re: Fair Usage Policy On Total Broadband Option 3

ADSL line status Connection information

Line stateConnected
Connection time0 days, 1:19:32
Downstream17,170 Kbps
Upstream1,172 Kbps

 

ADSL settings

VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.5
Latency typeInterleaved
Noise margin (Down/Up)3.8 dB / 6.1 dB
Line attenuation (Down/Up)27.5 dB / 14.2 dB
Output power (Down/Up)0.0 dBm / 12.4 dBm
Loss of Framing (Local)0
Loss of Signal (Local)0
Loss of Power (Local)0
FEC Errors (Down/Up)119672 / 4294967232
CRC Errors (Down/Up)39 / 2147480000
HEC Errors (Down/Up)nil / 0
Error Seconds (Local)33
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hamish72
Recognised Expert
5,328 Views
Message 6 of 12

Re: Fair Usage Policy On Total Broadband Option 3

Up time is only 1 hour 19  is that you disconnecting or the hub of its own accord ?

**************************************************
If any post helps tick the star box on the left
**************************************************
Just cause Im paranoid dont mean they are not out to get me





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Albuska3
Newbie
5,324 Views
Message 7 of 12

Re: Fair Usage Policy On Total Broadband Option 3

As I sad before I got connection beck today at 5pm...so it's connected since then. Till 5pm I wasn't able to connect at all... 

 

here are results of the test: 

 

FAQ

Results Image not loaded

Test1 comprises of two tests

1. Best Effort Test:  -provides background information.



2. Upstream Test:  -provides background information.




We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.

Download Speed
14958 Kbps
  
0 Kbps21000 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 14958 Kbps
 For your connection, the acceptable range of speedsis 4000-21000 Kbps.
 Additional Information:
 Your DSL Connection Rate :17169 Kbps(DOWN-STREAM), 1172 Kbps(UP-STREAM)
 IP Profile for your line is - 15000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 21.69:22.21:56.1 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Upload Speed
946 Kbps
  
0 Kbps1172 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 946 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1172 Kbps
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hamish72
Recognised Expert
5,286 Views
Message 8 of 12

Re: Fair Usage Policy On Total Broadband Option 3

I can not see any reason in the stats connectionand profile are ok sn  margin ok some one else may spot some thing

 

however BT do not cut connection for exceeding download limit they just reduce the spee during peak hours

 

entr your post cade here http://usertools.plus.net/exchanges/ to check for exchange congestion (VP CAPACITY)

**************************************************
If any post helps tick the star box on the left
**************************************************
Just cause Im paranoid dont mean they are not out to get me





Albuska3
Newbie
5,279 Views
Message 9 of 12

Re: Fair Usage Policy On Total Broadband Option 3

THANKS A LOT! thanks for your help and time ! 🙂 

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catanory
Newbie
4,582 Views
Message 10 of 12

Re: Fair Usage Policy On Total Broadband Option 3

Hamish

 

I am considering movingn from option 2 to option 3.  on saturday BT called me in response to query to say that there are no limit restrictions to option 3 but then went on to say that if i went over 100gig i would be restricted for a month on my speed.  he confirmed there were no other restrictions.

 

however, i only came over to bt in sept 2010.  i had been with pipex for over 10 years and they were brilliant - i was on 'unlimited' and that is what it was, NEVER any restrictions, charges or problems - it didn't matter what i did.  the only reason i moved to bt is because pipex are now part of' you know who' and as such the new owners cocked up my account, started adding someone else's bills (pdf's) to my account and they were unable to understand that they were doing this.  yes, i know, amazing, but true, even after a year of emailling and calling them.

 

and so, having moved to bt in sept, i now get repeated problems streaming iplayer in the evenings, and this started immediately i joined in sept.  i have a query outstanding with bt on this who are supposed to be looking into it, however, i don't have a lot of faith after reading that bt do this to everyone, even if they are not heavy users - I was a brand new user!

 

I am now considering not upgrading to option 3 because i can see all the problems and i will probably move away from bt asa my contract is up, maybe before if i get desperate despite the fact that they will charge me.

 

One thing, when i spoke to them on saturday, the guy said i could see the details of what he told me, ie 100gig before 'restrictions' in their fair usage policy, but i can't see it and it appears he may well have been misleading me in that respect.  if it is in writing, could you advise?

 

many thanks

 

 

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