I am having problems with people ringing my domestic line and saying that they have a missed call message from my number although I have never called them.
Up to 40 calls a day from mobile and landline numbers. Mainly during working day or early evening. Very few at weekends.
This has been going on for over a week. I now can not answer my landline due to people being abusive when I say that I have never called them.
I have no modem or Sky box etc on the line, only Broadband. Also my billing shows that I am not making these calls.
Obviously somehow my OLI [ Originating Line Number ] has been hacked or incorrectly programmed onto someone else’s out going line. I would suggest that this is a business line for a call centre or power dialler. One caller left an abusive message on my answer phone telling me to stop repeatedly calling them.
Can anybody suggest how I can track down the line that has been making these calls as has my phone number programmed against it.
If I ring my mobile or another land line the correct OLI is shown.
PS I am a retired PABX and Call Centre telephone engineer.
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
What I need first is to identify the company or true phone number that the calls are originating from.
Once I have found out where they are coming from I can deal with it, if neccessary with a sledge hammer, although I will first try the polite and gentle request route.
Have you tried to google your home number? it may give a clue to a company name that is spoofing your number. It may show up on one of these "Who called me" type websites
I can sympathise with you this has happened to me in the last three weeks and it has driven me insane. BT have been of little help despite daily calls. I felt as though I was a joke and that I was in fact making this up. I was refused access to BT Managers after numerous requests for an escalation. I have spoken to two supervisor at call centres and three priority team managers. I have written and e mailed BT and not had anyone contact me.
The result was far from satisfactory and I had to suggest to them the supposed experts that I had been spoofed. Now it appears they agree after being referred to the Nuisance Call Team. I have had no proof that this is the case and was offered two months free line rental as restitution. I has so far cost me 7 hours on the phone, loads of abusive calls and threatened with violence plus the cost of replacement phone as suggested by one agent.
I am less than impressed and I have only been with BT since mid February.