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Astolat
Beginner
385 Views
Message 1 of 7

False Originating Line Number being sent across the network

I am having problems with people ringing my domestic line and saying that they have a missed call message from my number although I have never called them.

 

Up to 40 calls a day from mobile and landline numbers.  Mainly during working day or early evening.  Very few at weekends.

 

This has been going on for over a week.  I now can not answer my landline due to people being abusive when I say that I have never called them.

 

I have no modem or Sky box etc on the line, only Broadband.  Also my billing shows that I am not making these calls.

 

Obviously somehow my OLI [ Originating Line Number ] has been hacked or incorrectly programmed onto someone else’s out going line.  I would suggest that this is a business line for a call centre or power dialler.  One caller left an abusive message on my answer phone telling me to stop repeatedly calling them.

 

Can anybody suggest how I can track down the line that has been making these calls as has my phone number programmed against it.

 

If I ring my mobile or another land line the correct OLI is shown.

 

Many thanks,

 

Astolat

 

PS I am a retired PABX and Call Centre telephone engineer.

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6 REPLIES 6
john46
Distinguished Sage
381 Views
Message 2 of 7

Re: False Originating Line Number being sent across the network

Hi

I am sorry to see you are having problems


I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators

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Devon_Dave
Distinguished Guru
376 Views
Message 3 of 7

Re: False Originating Line Number being sent across the network

Hi. There have been other instances on the forum here where customers have reported The spoofing of their number. Not sure what can actually he done about it, as you well know on pbxs how it easily can be done and with voip nowdays it is even easier.
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Astolat
Beginner
358 Views
Message 4 of 7

Re: False Originating Line Number being sent across the network

What I need first is to identify the company or true phone number that the calls are originating from.

 

Once I have found out where they are coming from I can deal with it, if neccessary with a sledge hammer, although I will first try the polite and gentle request route.

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Devon_Dave
Distinguished Guru
354 Views
Message 5 of 7

Re: False Originating Line Number being sent across the network

Have you tried to google your home number? it may give a clue to a company name that is spoofing your number. It may show up on one of these "Who called me" type websites

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Goldtalking
Beginner
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Message 6 of 7

Re: False Originating Line Number being sent across the network

I can sympathise with you this has happened to me in the last three weeks and it has driven me insane.  BT have been of little help despite daily calls.  I felt as though I was a joke and that I was in fact making this up.  I was refused access to BT Managers after numerous requests for an escalation.  I have spoken to two supervisor at call centres and three priority team managers.  I have written and e mailed BT and not had anyone contact me.

 

The result was far from satisfactory and I had to suggest to them the supposed experts that I had been spoofed.  Now it appears they agree after being referred to the Nuisance Call Team.  I have had no proof that this is the case and was offered two months free line rental as restitution.  I has so far cost me 7 hours on the phone, loads of abusive calls and threatened with violence plus the cost of replacement phone as suggested by one agent.  

 

I am less than impressed and I have only been with BT since mid February.

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Devon_Dave
Distinguished Guru
296 Views
Message 7 of 7

Re: False Originating Line Number being sent across the network

Why blame BT? It is not their fault someone has spoofed your number.
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