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Message 1 of 2

False advertising? Free Xbox one - code still not recieved!

It has now been over 14 days since my BT sport has been activated and as per the sign up offer I was expecting to receive my code to purchase the Xbox One X via BT shop - post sign up I received this email..

Clearly we have been mis sold the package as it seems its not only myself who is yet to receive the code after 14 days, does anyone have a resolution to how we can get the code directly rather than waiting for an email (which clearly isn't arriving anytime soon)? I have logged a complaint directly with BT as I seem to be getting fobbed off and asked to wait another 28 days to receive the code when the email below states after 14 days it will be received!!

Tech Giveaway: Xbox One X Forza Horizon 4 LEGO® Speed Champions bundle. Available to new BT Broadband customers purchasing a 24M Superfast Fibre or Ultrafast deal (excluding Superfast Fibre Essential, Halo 2 with Superfast Fibre, Halo 2 with Ultrafast Fibre 100, Halo 2 with Ultrafast Fibre 250) and BT Sport (BT Sport on TV, Sport on Sky with BT Broadband or Sport on App) between 7th February and 20th February 2020. You’ll receive an email within 5 days of purchase to confirm eligibility of your gift. 14 days after your broadband is installed and BT Sport is active, you will receive your voucher code to claim your Xbox from BT Shop. You’ll need to create an account on BT Shop. You must claim your gift by 23:59 on 20-May 2020.


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Message 2 of 2

Re: False advertising? Free Xbox one - code still not recieved!

Hi @Naomisiv,

Welcome to the Community and thanks for taking the time to post.

Sorry that you have not received your Xbox code.

I've sent you a Private Message with details on how you can get in contact with the mod team so we can take a look into this for you.



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