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Family SIM offer

It started when I got this text from BTUK:


Hello, BT here. We've got something special for everyone on your Family SIM plan. Stay
with us for another year and get an extra 2GB and unlimited minutes on each SIM at no
extra cost. Sound good? Call us on 0800 587 0196. Thanks, Terms apply (to opt out text
stop to 61998).


So I rang the number but was told that it wasn't appearing as an option on my account and would have to be referred to the offline team.


A week later, nothing had happened so I rang the number again and was given the same answer. This time, I asked for an email to confirm our conversation


***edited by mod***



A week later and still no answer, so I rang the number again and was put through to Abbie, who said the same thing again


***edited by mod***


This morning, still nothing from the offline team. So I emailed Abbie but no reply so far. I tried chat but that was worse than useless. So here I am.


Is there anybody there???



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