Never had to post to the forum before but due to the ridiculous wait times on chat I thought I would try here in the hope a moderator can help.
I have two BT mobile SIMs
One was on a £10pm 2gb plan
the other was on a £7pm 2gb
I have changed both to the new £8pm 3gb plan
I added both to a family plan expecting a discount but the price stayed at £16. I went ahead anyway.
I have since received an email stating my new monthly cost will be £21pm.
Can someone help as the whole point of this exercise was to save money, not spend more!