Fast - slow speeds

[neilpenllyn]

Evening, wondering if anybody can offer some advice.

Over the past few weeks, been having problems with our broadband speed slowing down during the day.

Early Dec: An internal fault with wireless kit affected our BB speed to start with (but this was slow 24/7), this was sorted and line tested - everything ok.

Since Mid Dec:

First thing in the morning download speeds have been around 5000kbps+

This then slows down during the day to around 250-550kbps.

We are 300 yards from our exchange.

Here are last 3 test results: (going back 3 days) - BT speedtester (as you can see speed excellent at 7:30am but slow at 6:30)

05/01/2012 - BT test as requested ran at 6:30pm

 Download speedachieved during the test was - 507 Kbps  For your connection, the acceptable range of speeds is 600-7150 Kbps.  Additional Information:  Your DSL Connection Rate :7648 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)  IP Profile for your line is - 6500 Kbps

05/01/2012 - 7:40am

 Download  Speed  5478 Kbps    0 Kbps 7150 Kbps Max Achievable Speed

 Download speedachieved during the test was - 5478 Kbps  For your connection, the acceptable range of speeds is 600-7150 Kbps.  Additional Information:  Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)  IP Profile for your line is - 6500 Kbps

Tests Tues 03/01/2012 07:20am

Download speedachieved during the test was - 5131 Kbps  For your connection, the acceptable range of speeds is 600-7150 Kbps.  Additional Information:  Your DSL Connection Rate :7648 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)  IP Profile for your line is - 6500 Kbps

Wed 04/01/2012 7:35am

Download speedachieved during the test was - 4157 Kbps  For your connection, the acceptable range of speeds is 600-7150 Kbps.  Additional Information:  Your DSL Connection Rate :7648 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)  IP Profile for your line is - 6500 Kbps

Wed 04/01/2012 6:45apm

Download speedachieved during the test was - 367 Kbps  For your connection, the acceptable range of speeds is 600-7150 Kbps.  Additional Information:  Your DSL Connection Rate :7648 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)  IP Profile for your line is - 6500 Kbps

I work with networks/servers in the IT industry (over 20 years) so I do have a bit background knowledge etc on this, Its baffling me! 🙂

Troubleshooting done: replacement micro filters, another router, direct Rj45 connection to router etc etc.

Currently router is directly plugged into the master socket (with filter etc)

Any advice much app!

[john46]

Hi Welcome to the forums

If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it

Click on More Details and then post the full results.

Have you tried connecting to the test socket at the rear of the master socket

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397

Then someone here may be able to help and offer more advice.


This is a customer to customer self help forum the only BT presence here are the forum moderators

[imjolly]

check your exchange here for any problems  http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

[neilpenllyn]

many thanks will do an report back etc.

[neilpenllyn]

currently connected to master socket etc.

will try the line check asap.

thanks much app.

[neilpenllyn]

any idea witg this

 if all other test I do are ok,

why the speed is at 5000kbps at 7-8am in the morning and the tests at 6:30pm show a download speed varying from 250-550kbps? - bottleneck?

[neilpenllyn]

Exchange Status Checker Results: Llanberis Code: WNLR County: Gwynedd Enabled: 18 Aug 2004 Market: 2 Virtual paths: Amber BT is reporting that some of the virtual paths at this exchange are not operating within BT Wholesale's planning guidance, although they are still operating within the product specification. At busy times, your ADSL connection may operate at a reduced speed, although not all customers on your exchange may be affected. You should only contact support if there is no current ETA date set. The ETA fix time is: Not provided by BT Record last updated: 14 Dec 11 Historical information for this exchange: Status Date 05 Nov 11 03 Oct 11 26 Sep 11 10 Sep 11 16 Aug 11

[imjolly]

if you have other sockets apart from the master have you tried connecting to the test socket to eliminate any problems from your internal wiring?

[neilpenllyn]

Yes router is now directly connected to the Test socket (thru microfilter)

[imjolly · Accepted solution]

your stats look like congestion - fine during the day and not very good during peak times.  wholesale are aware there is a problem from your post but no date to fix it