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nigel500
Beginner
426 Views
Message 1 of 6

Fast wi-fi but extremely slow wired broadband

Bit of a strange one here.

 

Forthe last 24 hours have had ridiculously slow connection via a wired ethernet connection on my PC, yet my wi-fi connection on my laptop, phone etc is still working at top speed.

 

Any ideas why this might be and what I can do to solve it?

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5 REPLIES 5
conrad
Recognised Expert
364 Views
Message 2 of 6

Re: Fast wi-fi but extremely slow wired broadband

1. Try a different port on the hub. Could be a failure on the port but check 2. below as well

2. Try a different cable.

 

If the cable doesn't help and neither does changing the port then the hub is probably faulty - if you are within a contract ring up BT to ask for a replacement which will be free.

 

It is also possible that the PC may have suffered a port failure as well .

 

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conrad
Recognised Expert
364 Views
Message 3 of 6

Re: Fast wi-fi but extremely slow wired broadband

Could be a port failure on the hub or PC, or the cable has failed.

 

Connect the cable to a different port on the hub. Change the cable if that doesn't help. If still no luck then the hub is probably faulty but you may need to rule out a PC failure of sorts.

 

If it's the hub and you are in a contract then ring BT to request a replacement which will be free.

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conrad
Recognised Expert
364 Views
Message 4 of 6

Re: Fast wi-fi but extremely slow wired broadband

It could be a failed port on the hub or PC or a cable failure.

 

Try a different port on the hub then a different cable - if no luck then the hub could be faulty but you will need to rule out the possibility of a failure with the PC.

 

If it's the hub ring BT and ask for a replacement - if you are in a contract then it will be free.

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conrad
Recognised Expert
403 Views
Message 5 of 6

Re: Fast wi-fi but extremely slow wired broadband

Could be a failed port on the hub or the PC, possibly a cable failure.

 

Switch to a different port on the hub , then try a new cable if that doesn't work. If both those fail then the PC may be at fault but it could well be a faulty hub. Ring BT for a replacement which will be free if you are under contract.

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imjolly
Distinguished Sage
Distinguished Sage
384 Views
Message 6 of 6

Re: Fast wi-fi but extremely slow wired broadband

I would also check that the driver for your pc network card is up to date from card manufacturer and not rely on windows update



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