I have not had a landline since December 20th. It is completely dead. Broadband is slow but working. Not having a working phone is particulalry difficult at this time of year but being advised three times that the fault is fixed (no sign of an engineer on the two occasions expected) and explaining - several times - that when the house number is dialled it is now connected to a house nearby (who also have not had an engineer visit today) is hugely frustrating.
The website seems to block reporting. Customer services are pleasant but seem powerless.
Why does the engineer "fix" not include checking a response from the number dialled? Or calling at the house to check that the line is ACTUALLY working?
Solved! Go to Solution.
When I dial my number from a mobile I get the nice man in the next road. Who has also reported the fault and waited in.
i have reopened the fault three times ....explaining the above to various BT staff by phone and email.
the internal checks have been done. Equipment is fine.....but there is no phoneline.
thanks for comments.
l went through the same frustrations a month ago, so I sympathise, and can't understand why a quick courtesy call to check it is working is so difficult either!
Make sure BT have the fault logged as a crossed line and, if you can, give them the name, address and correct phone number for the "new" owner of your line as well as your details of course.
BT understanding the crossed line situation is crucial. If they don't understand they will close the fault yet again as the line will look fine to them.
Keep an eye on your bill. You will be charged for calls the guy in the next road has made. Ask for a refund.
i hope you get it sorted soon.
Welcome and thanks for posting. I’m sorry the fault has been going on for so long. I’m sure I can get this sorted for you. Can you please drop me an email with your details? You’ll get the contact the mods link in my profile. If you can include the details mentioned by @Andrew600 it should help get a resolution as soon as possible.
Phone (014*******) and broadband went down on Dec 20th. (Did all the home tests before reporting). Received a call to mobile within a couple of days to say fault had been resolved. But by now there was slow and erratic broadband but still no phone line. Reported this with difficulty and was advised of engineer's appointment (am and pm on Dec 31st) but discovered that callers were being connected to another local number (014*******). By dialling my own number on mobile I too was connected to a man who was also being told that his faults were resolved. Put these details in writing as a complaint. No engineer came, but I was advised twice that the fault had been resolved on Dec 31st. Long frustrating call and more complaints (BT website will not take Fault resolved information).