I'm a new Infinity customer, BT have only recently activated it in my area and I know it's not at full speed (checker saoid I could expect around 25Mbps on my 38Mbps product).
When it was first actuvated I ran the official BT speed test and got 20Mbps but then shortly after the connection started dropping out (orange light, flashing red b etc). I called BT and they logged it as a fault and they seem to have resolved it - my light is now blue all day. However my speeds are awful - 1-2Mb during peak times and 6-10 off-peak. Also weirdly the official BT speed tester no longer recogonises my phone number (so the latest numbers are from speedtest.net).
The situation is the same wired or wifi, various devices etc. I've already contacted BT via twitter, but thought I'd try the community too.
was this self install or engineer?
if new csutomer then get engineer to fix problem and then reset connection
Spoke too soon, the original fault is back! Hub disconnects continually. In my old place 5 miles away I had flawless 100Mb Virgin Media fibre... I'd be better off with a 5 mile long ethernet cable than I am with BT right now.
Thanks for those links, finally some useful diagnostics.
These tests were run during an 'OK' period when I was not having issues, although the speed is still pretty rubbish at 8-9Mb. This seems to be the normal speed of my connection now (the event logs show DSL sessions being established with a downlink speed of 9999kpbs). This is still way short of inifinity, but if it was constant and reliable it would be tolerable.
1. Product Name: HomeHub5
2. Serial number: +076286+1511009653
3. Firmware version: v0.07.03.0814-BT (Type B) Last updated [Unknown]
4. Board version: 01
5. VDSL uptime: 0 days, 00:31:54
6. Data Rate: 2000 / 8797
7. Maximum Data Rate: 6359 / 21959
8. Noise Margin: 16.1 / 17.6
9. Line Attenuation: 0.0 / 26.2
10. Signal Attenuation: 0.0 / 0.0
11. Data sent/received: 15.2 MB / 83.2 MB
12. Broadband username: firstname.lastname@example.org
Adding to john46's post, have you been resetting and/or restarting your router several times a day? This may have caused DLM to resync with the exchange several times and treat it as a line fault increasing noise margin to try and reduce line errors and/or reduce the amount of resyncs. You could wait for DLM but engineer visit sounds the best way to go.
Thanks, engineer booked. Will post back with results. I rarely reset the router - it doesn't help my issue.