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Message 1 of 2

Faulty Equipment

So you have a faulty hub which BT replace, then 6 months later you have another faulty hub, BT claim they can only know send out a Smart Hub free of charge but to do that you have to agree to a new 18 month contract despite already being in a contract!!


just how the hell does that work BT?????????????????

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Message 2 of 2

Re: Faulty Equipment

just phone CS again and get someone different and get a replacement - they must have piles of reconditioned hubs

sorry but are you sure hub is faulty and not just a connection problem

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