Faulty Line for 10 years....do you think you could give me some idea when or if you are going to fix

[JackieVaz]

I gave up trying to get this sorted about 4 years ago and now I pay £350 a month to rent an office because BT couldnt / wouldn't fix my broadband.  There is a fault at one of the poles.  The sticker has been on there about 5 years now.  I want to know

are you going to fix it

if you are not going to fix it then I don't think I should be paying for it.

[Keith_Beddoe]

Welcome to this user forum.

Its Openreach that do the repairs, not BT Retail.

Who provides your phone service?

I assume you are a business user as you are renting an office?

[JackieVaz]

I rent the line from BT. Open reach have been out about a dozen times. I use a broker, they said they don't know what the solution would be, unlikely that anyone is going to fix the pole and I should consider Virgin cable/ 4G router instead
I used to have BT personl, then switched to BT business (at home), back onto bog standard BT lrental. y office is Ok, that is on fibre, I want to sort out the brpoadband at home, so that when \I need to work from home, it bloomin well works! I don't think anyone is ever going to fix it - I resent paying for it

[Keith_Beddoe]

You do not rent the line from Openreach, its your Service Provider that does that.

Is it your residential line that you pay BT Retail for, that you have the issue with?

[JackieVaz]

yes, it's my line at home that is the issue, I used to work from home, but the poor internet has forced me to relocate to an office, however I do still have frustrating problems at home and I would like it to get resolved eventually or someone tell me it's not ever going to get resoloved so that I can decide what to do next.  Who owns the line on the pole.  That is where the fault is.  There is a yellow stticker on it, that was put there by openreach who whoever it was then but nobody ever fixed it 

[Keith_Beddoe]

When was the last time you reported the fault to BT Retail?

Is the phone line noisy, or is it just an issue with poor broadband speed?

[JackieVaz]

they last came out last year

no noise on the line

speed ok -ish

keep disconnecting

might go all day then another day with dosconnect every 10 minutes 

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[DanielS]

Hi @JackieVaz,

I've sent you a private message detailing how you can contact us. We will do our best to help you.

Thanks

DanielS

[NeilO · Accepted solution]

Hi @JackieVaz thanks for sending in your details, unfortunately we can't help as you don't have your services with BT.  Only the provider who you pay your rental to are able to report faults on the line and I'd recommend you contact them directly to let them know about your connection problems.