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cwilding
Beginner
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Message 1 of 2

Faulty Master Socket

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Hi,

My fathers phone line is suffering a lot of problems at the moment - it's a faulty Master Socket. He get's his phone service / broadband via Sky. Is it a correct assumption that he should log a fault with Sky who would then pass it to Openreach?

 

Thanks

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Faulty Master Socket

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yes you need to report fault to sky and as long as not problem caused by homeowner ie knocked/damaged/damp then should replaced free.  if in doubt just buy one and fit it yourself



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