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Stesmith
Beginner
1,151 Views
Message 1 of 19

Faulty hub6

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No Internet here for a month. No solution from BT. Hours on the phone. New hub6 sent in post which worked for 24hrs before failing. Wireless and Ethernet connections not possible. Wireless network connection and Local area connection doesn't have a valid IP address or configuration are problem solving reports from laptops. BT no help at all. Anyone else make any suggestions? I'm pretty sure it's just another faulty hub. Previous one worked for 3 months fine. Bt eventually replaced it telling me 'sometimes chips can be faulty'. Really poor product and even worse customer service. Refusing to send an engineer round because signal and strength look fine from their end. Lame.
18 REPLIES 18
spazicus
Contributor
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Message 2 of 19

Re: Faulty hub6

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Get yourself a spare HH5, downtime is no fun!

£10ish from ebay.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 3 of 19

Re: Faulty hub6

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Have you tried connecting to the Smarthub with anything other than your laptops?

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Stesmith
Beginner
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Message 4 of 19

Re: Faulty hub6

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Yep iPhone android phone Macbook Android tablet WiFi cable all no good
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Stesmith
Beginner
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Message 5 of 19

Re: Faulty hub6

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Best option or something a but more pricey more reliable?
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gg30340
Distinguished Sage
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Message 6 of 19

Re: Faulty hub6

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If you look through the forum you will see many threads about the wonderful Smarthub. The best advice is either go with suggestion in message 2 or buy a decent third party VDSL Modem/router. 

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Stesmith
Beginner
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Message 7 of 19

Re: Faulty hub6

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Any suggestions for VDSL router? Am guessing it will still connect to my 'you view' box
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gg30340
Distinguished Sage
Distinguished Sage
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Message 8 of 19

Re: Faulty hub6

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It depends on your budget. A lot of the forum users use TP-Link VDSL modem/routers and seem to have no problems with them.

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Stesmith
Beginner
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Message 9 of 19

Re: Faulty hub6

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OK thanks for your time and advice. I'll get one ordered
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MorgaineD
Expert
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Message 10 of 19

Re: Faulty hub6

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@Stesmith wrote:
No Internet here for a month. No solution from BT. Hours on the phone. New hub6 sent in post which worked for 24hrs before failing. Wireless and Ethernet connections not possible. Wireless network connection and Local area connection doesn't have a valid IP address or configuration are problem solving reports from laptops. BT no help at all. Anyone else make any suggestions? I'm pretty sure it's just another faulty hub. Previous one worked for 3 months fine. Bt eventually replaced it telling me 'sometimes chips can be faulty'. Really poor product and even worse customer service. Refusing to send an engineer round because signal and strength look fine from their end. Lame.

 

If there were ever the opportunity to drop a letter from a user on the desk of a BT board member, that would do nicely.

 

Sympathies ...

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