Help! BT told me to re-start my Hub 4 after some problems and now when I click on most of my Favourites in Internet Explorer the BT Hub Welcome Page opens. I can't even re-set my Home Page. What has happened please this is a disaster.
Solved! Go to Solution.
Welcome to this user forum.
That can happen if your broadband connection is not working. You get directed to the home hub page all the time.
Is your Internet connection working, what lights are on the home hub?
It could also be what @Webby has mentioned.
Try turning Smart Setup off.
Yes Webby, a slight over reaction perhaps but I had just had a very long phone conversation with BT overseas support regarding my connection dropping out. When I re-started the Hub I had no idea that I would have to set up everything again. I clicked on Keith's link and even that took me to "Page cannot be displayed" . I have now deactivated Parental Controls and all seems to be working so thanks for your help.
May I ask how I change my Wireless Key? If I go to Advanced Settings/Wireless Key do I just over write the BT password that is displayed and click Apply?
I am afraid that it is years since I set up all of this and I had forgottenhow to deal with it.
Many thanks for your help.
Many thanks Keith. All done. If I type 192.168.1.254 into IE nothing happens and the link doesn't open so that seems odd. If I put http:// before the number then it works.