February 2020 deal with M and S vouchers and BT reward card, still not arrived

[Lewellah]

Bought new package in Feb 2020; top speed and sold with Mand S vouchers and BT reward card,  thing has arrived, and despite calling twice now, I have been told two different things. Very disappointed with this , just checked rewards to see no rewards due, please can someone advise me if they have ever received this deal. Thanks in advance 

[Lewellah]

Bought new package in Feb 2020; top speed and sold with Mand S vouchers and BT reward card,  thing has arrived, and despite calling twice now, I have been told two different things. Very disappointed with this , just checked rewards to see no rewards due, please can someone advise me if they have ever received this deal. Thanks in advance 

[Keith_Beddoe]

@Lewellah 

Welcome to this customer to customer help forum.

Unfortunately its not going to be possible at this time, for the forum moderators who are the only BT employees on this forum,  to investigate these promotions, as they are dealing with priority welfare escalations only.

You can try ringing BT Billing on 0800 800 150

Both of these promotions need to be claimed, as they are not paid automatically. Also, there can be problems if the orders were placed via a third party site, as they are not always valid.

BT Reward Card

https://broadbandbenefits.co.uk/marksandspencers/claim

[Lewellah]

Thanks Keith, I’ll look into this. I understand the issue with capacity at this time as I am a nurse and it is increasingly  usher at this time, so I do appreciate your quick reply 

[Lewellah]

Keith, I ordered witching the 7 day time for M and S vouchers but only can find a ol reference not a BTC one, any idea where that might be , the vol code is with my order

[JohnC2]

Hi @Lewellah Sorry that you can't find your order reference. Please check your emails again as it should appear as the order reference on the 'Need Some Help' section which is usually sent once all is up and running for you. 
Cheers
John